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    Stopping spam when known senders are spoofed ( General )

From: Email Guy
Subject:       Stopping spam when known senders are spoofed
Date: August 27, 2012 10:50 AM
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Sometimes spammers will forge the From address to be an address that is known to you so that the message appears to come from someone you know. This is particularly common when the friend has had their email account or address book compromised by a spammer, who is then sending spam to everyone in that person's address book.

If you are getting messages like this in your Inbox, you can turn off the Positive Whitelisting feature. That feature is described in this post.

Just change the setting to NO if you don't want spammy messages from (apparent) known senders to end up in your Inbox.

    Web Mail 6.3.9 released June 28 ( Releases )

From: Email Guy
Subject:       Web Mail 6.3.9 released June 28
Date: June 28, 2012 3:52 PM
Permalink   |   Comment About This

Today's release includes the long-awaited Positive Whitelisting feature.

With this feature you'll never again have messages from known senders that get marked as spam and sent to the Known Spam or Suspect Email folders. When enabled, any email from a sender that is in your Address Book will always be delivered to the Inbox. Just go to your spamBlocker Settings page to turn the feature on or off as shown below.


We've also added a setting there to automatically add a known sender to your Address Book if you find a message from them in your Known Spam folder.


To edit your spamBlocker settings click on the Edit link beside "spamBlocker" on the left side of any Web Mail page, then select the Settings tab.

    Max Message Size Increased ( Releases )

From: Email Guy
Subject:       Max Message Size Increased
Date: May 30, 2012 11:07 AM
Permalink   |   Comment About This

Today we changed the maximum allowed email message size from 10MB to 20MB, for both incoming and outgoing messages.

In Web Mail you'll see the limit labeled on the Write Message view.

Message Size

So now you can both send and receive files up to 20MB with an email message. Note that this is the combined size for all files you attach to the same email message.

This is a good time to explain why sometimes the size of an email message is not exactly what it seems and can be confusing. Our limit of 20MB is a true limit meaning you can actually attach a file to your message that is right at 20MB (allowing a few extra bytes for the message body) and send it. And you can receive that same file. But when you look at the received message in Web Mail (or your Sent copy) you may notice in the Size column that the message is now about 27MB. That's because all files attached to any email must go through something called MIME encoding for transport. That makes the files bigger, usually about 35% bigger. And it's stored in your mailbox in the encoded form until you retrieve the file and save it to your computer, at which point your email program (or Web Mail) decodes it for you and restores the original size.

So we actually allow you to receive messages that are 28MB after encoding, because a 20MB message will get about that big when sent. And you can send out a 20MB file either from Web Mail or from your favorite email program, and we allow for the extra size from encoding on the back end.

    More Email Space available now ( Releases )

From: Email Guy
Subject:       More Email Space available now
Date: December 20, 2011 4:11 PM
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Beginning a few days ago we increased the maximum quotas for paid mailbox upgrades. The maximum available had been 400MB for a long time, and we've increased that to 3.1GB (3100MB). The default quota for all mailboxes is still 100MB, which is all you need if you mostly use POP and store your email on your computer. If you mostly use Web Mail or you like to leave all your email on the server, then you might need a higher storage quota.

Get more information from this FAQ:

To purchase email upgrades log into your MyAcccount at myaccount.earthlink.net. Complete instructions are at the link above.

    International customers and travelers ( General )

From: Email Guy
Subject:       International customers and travelers
Date: October 27, 2011 2:06 PM
Permalink   |   Comment About This

For the past couple of weeks we had a number of reports and comments from users that could not access their Web Mail account from a location outside the U.S. This has been resolved.

    Web Mail 6.2.14 Released on 4/14 ( Releases )

From: Email Guy
Subject:       Web Mail 6.2.14 Released on 4/14
Date: April 19, 2011 1:43 PM
Permalink   |   Comment About This

You may have noticed the new "What's New" button on the right side of the toolbar.


We'll use that page to describe new features and tell you how to use them. Currently it describes the font preference setting that was new in the last release.

This release also included two important bug fixes:

  • The error that was occuring when deleting the last message in a folder, is fixed.
  • We fixed a cause of lost sessions where you would be returned to the login page during an active session, or get an error "due to inactivity".

    Web Mail 6.2.11 Released Today ( Releases )

From: Email Guy
Subject:       Web Mail 6.2.11 Released Today
Date: February 14, 2011 10:50 AM
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This release fixes a few bugs reported by users, and also adds a much-requested enhancement.


  • You can now save your desired font settings to compose messages, including font name, size, color, and italic/bold/underline. There are two ways to save your preference. When composing a message just set the font the way you want it and click the Save icon on the far right of the toolbar (looks like a disk icon). You can also go to Preferences / Sending & Replying, under the New Message Editor Settings.

    After saving, all new messages and replies will be in the style you saved, by default. You can still edit in-line using the toolbar to modify the saved style for any particular message.

Bug Fixes

  • Fixed 500 Server Error when attempting to log out.
  • Fixed cursor not appearing in To field by default on some browsers.
  • Fixed Chrome browser opening new tabs for all links.
  • Fixed Anonymous Email link not appearing in Preferences for some users.
  • Fixed a highlight format problem in compose with Firefox.

Please let us know if anything isn't working right.

    Email outage Thursday Nov. 18 ( General )

From: Email Guy
Subject:       Email outage Thursday Nov. 18
Date: November 19, 2010 1:07 PM
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Beginning around noon ET on Thursday, email services were not available for most users for about an hour. Access to email was restored around 1PM. However, incoming email was still delayed for several hours for most of the afternoon. All pending email was eventually delivered sometime Thursday evening. We apologize for the inconvenience and the delays. Everything should be working properly now.

    Timezone fix ( Bugs )

From: Email Guy
Subject:       Timezone fix
Date: September 17, 2010 11:21 AM
Permalink   |   Comment About This

In the latest maintenance release of Web Mail, which went live on 9/13, one of the significant issues we fixed is the longstanding timezone issue that affected some users. A small number of users would sometimes have the wrong timezone displayed in Web Mail and also stamped on outgoing messages. It would always be ET (GMT-5) even when they were in another timezone. This should be fixed now.

Please let me know if you encounter a problem with this again.

    Address Book issue on new Safari release ( Bugs )

From: Email Guy
Subject:       Address Book issue on new Safari release
Date: July 14, 2010 11:34 AM
Permalink   |   Comment About This

About 3 weeks ago when a new Safari version was released, users of that browser become unable to use some Address Book features and unable to view the Address Book page in Web Mail. This problem was fixed yesterday. Let us know if you have any more trouble.


 Recent Comments

  • Regina Litman - in Tell Us About It - Oct. 3 at 8:52 PM
  • Regina Litman - in Web Mail 6.3.9 released June 28 - Oct. 3 at 8:33 PM
  • Tommy Flynn - in FIXED - Update on some outstanding problems - Sep. 12 at 2:43 PM
  • Tracy - in Ask Email Guy - Sep. 11 at 8:03 PM
  • Al - in How do I save Web Mail messages to my computer? - Sep. 11 at 11:12 AM
  • Chuck - in Ask Email Guy - Sep. 11 at 10:54 AM
  • Byron - in Ad-Free Web Mail option now available - Sep. 11 at 10:22 AM
  • Mitchell - in Max Message Size Increased - Sep. 5 at 1:59 PM
  • Chuck - in Ask Email Guy - Sep. 4 at 4:44 PM
  • J S - in Why am I getting bounced messages I didn't send? - Sep. 2 at 12:38 PM
  • DJKA - in More Email Space available now - Aug. 31 at 2:03 PM
  • P. Goldsmid - in Ask Email Guy - Aug. 29 at 2:19 PM
  • SunAnne - in Ask Email Guy - Aug. 26 at 6:01 PM
  • Charles Metcalf - in Ask Email Guy - Aug. 25 at 7:45 AM
  • Charles Metcalf - in Ask Email Guy - Aug. 25 at 7:41 AM
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