Web Mail Blog

Beginning a few days ago we increased the maximum quotas for paid mailbox upgrades. The maximum available had been 400MB for a long time, and we've increased that to 3.1GB (3100MB). The default quota for all mailboxes is still 100MB, which is all you need if you mostly use POP and store your email on your computer. If you mostly use Web Mail or you like to leave all your email on the server, then you might need a higher storage quota.

Get more information from this FAQ:
http://support.earthlink.net/articles/email/more-email-space-faq.php

To purchase email upgrades log into your MyAcccount at myaccount.earthlink.net. Complete instructions are at the link above.

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For the past couple of weeks we had a number of reports and comments from users that could not access their Web Mail account from a location outside the U.S. This has been resolved.

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You may have noticed the new "What's New" button on the right side of the toolbar.

We'll use that page to describe new features and tell you how to use them. Currently it describes the font preference setting that was new in the last release.

This release also included two important bug fixes:

• The error that was occuring when deleting the last message in a folder, is fixed.
  
• We fixed a cause of lost sessions where you would be returned to the login page during an active session, or get an error "due to inactivity".

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This release fixes a few bugs reported by users, and also adds a much-requested enhancement.

Enhancements

• You can now save your desired font settings to compose messages, including font name, size, color, and italic/bold/underline. There are two ways to save your preference. When composing a message just set the font the way you want it and click the Save icon on the far right of the toolbar (looks like a disk icon). You can also go to Preferences / Sending & Replying, under the New Message Editor Settings.

  After saving, all new messages and replies will be in the style you saved, by default. You can still edit in-line using the toolbar to modify the saved style for any particular message.

  
  

Bug Fixes

• Fixed 500 Server Error when attempting to log out.
  
• Fixed cursor not appearing in To field by default on some browsers.
  
• Fixed Chrome browser opening new tabs for all links.
  
• Fixed Anonymous Email link not appearing in Preferences for some users.
  
• Fixed a highlight format problem in compose with Firefox.
  

Please let us know if anything isn't working right.

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Beginning around noon ET on Thursday, email services were not available for most users for about an hour. Access to email was restored around 1PM. However, incoming email was still delayed for several hours for most of the afternoon. All pending email was eventually delivered sometime Thursday evening. We apologize for the inconvenience and the delays. Everything should be working properly now.

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In the latest maintenance release of Web Mail, which went live on 9/13, one of the significant issues we fixed is the longstanding timezone issue that affected some users. A small number of users would sometimes have the wrong timezone displayed in Web Mail and also stamped on outgoing messages. It would always be ET (GMT-5) even when they were in another timezone. This should be fixed now.

Please let me know if you encounter a problem with this again.

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About 3 weeks ago when a new Safari version was released, users of that browser become unable to use some Address Book features and unable to view the Address Book page in Web Mail. This problem was fixed yesterday. Let us know if you have any more trouble.

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Last night we fixed the problem where certain domains could not view their mailbox using Mobile Email on their mobile device. These included ix.netcom.com and a few other non-earthlink domains used by our customers. Users reported that when they log in, their messages were not shown. If you log in with those accounts now, the mailbox contents will appear the same as seen in regular Web Mail.

This problem was discovered due to feedback here. Please continue to report any problems.

Other than that we haven't seen any major problems with the launch, so in a week or so our monthly eLink newsletter will mention Mobile Email and encourage all users to try it.

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We have now quietly released the Mobile Email web site for mobile devices and it is live and can be used. We just haven't begun promoting it yet while we work out the kinks. Readers of this blog can be among the first to try it out.

If you use a mobile phone browser you can navigate to
http://m.webmail.earthlink.net

This is a mini-version of Web Mail formated for mobile devices. It allows you to read, reply to, and send emails, but does not have the more advanced features of Web Mail.

In a couple weeks we will be putting a link in Web Mail to further instructions, including how to use the native POP software that is present on many mobile phones. So there are two ways to get your email on your phone.

Look for more information on this soon.

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A small portion of mailboxes that end in earthlink.net or mindspring.com currently have a couple of annoying problems that we are working on fixing quickly. So if you experience one of these, it should go away sometime soon.

• The Trash and/or Suspect Email folders may not get autodeleted according to your setting. You can easily empty these yourself, and the autodelete schedule will be working again soon.
• The spamBlocker summary emails might be sent to you daily even if you have changed the setting to be weekly or never. This should be fixed within the next week.

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