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Ask Email Guy - 11/01/06

From: Email Guy
Subject:       Ask Email Guy
Date: November 1, 2006 11:55 AM
Permalink   |   Post Comment

What kind of Web Mail problem are you having?


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Discussion


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Posted by: Margaret Wilde   |   February 15, 2012 9:40 AM    |   (2951)

I recently received emails purported to be from Earthlink stating that my account would be closed unless I updated it. This smacks of spam, but the logo does look authentic. Are you aware of any phishing schemes associated w/ Earthlink?

Emails like this are fairly common and are always a scam, 100% of the time. EarthLink will never ask you to verify or provide account credentials in an email.

Email Guy


Posted by: Cheryl   |   February 15, 2012 1:36 PM    |   (2952)

Is there a way to block or stop e-mail spam with (.info ) domains? If there isn't are there plans to provide this service in earthlink WEB mail?

Posted by: Jim Marien   |   February 18, 2012 9:00 AM    |   (2953)

I am getting Spam Emails in which the sender keeps changing their email address.

These messages are not being intercepted by Earthlink's Spam Filter.

One thing that is consistant : all sender email addresses end in "ca.in".

Earthlink does not have the option for a user to designate a "string" of characters in
the sender's address (or subject line) so as to move that email to their Spam Folder.

The above option for an email user is greatly needed !!!

Posted by: Jean   |   February 18, 2012 11:28 AM    |   (2954)

Dear Email Guy,

I am having a problem with Folders. A few days ago, I attempted to move 3 folders from the top level, into a folder at the secondary level (another top level folder was to become the parent folder). After the move, I noticed that the 3 folders were still displayed as top level folders in my folder list (located on the left side of the Web-Mail screen). When I go back to the "edit folders" screen, the same 3 folders look as if they were moved as I had intended. Attempts to re-edit these 3 folders didn't work. I got nothing but a blank screen when I tried to move them back into their original position as top level folders. (If they don't display properly in my folder list, there was no need for me to move them in the first place). So, now I'm completely stuck. How do I get the folder list to display correctly? Please HELP! Thanks.

Posted by: Barbara Brown   |   February 20, 2012 2:12 PM    |   (2955)

For the past several weeks I have gotten an increasing amount of Suspect Email that has an extremely long (several inches) domain name ending with .in and I am quite concerned as it is increasing in numbers. Why can't suspect mail be screened for abnormally long domains which should automatically go to Spam? I am especially concerned since these senders are receiving back the reply that they must ask to be added to my address book. This only verifies that they have reached a valid email. I have never had this problem in the past and want this type of mail to go directly to Spam. What can be done to stop this email from coming into my Suspect Email account?

Posted by: Felicia   |   February 23, 2012 6:40 PM    |   (2956)

I recently switched to a new laptop and to Win7. I was told that I could no longer use Total Access software and had to rely on webmail completely. I do not like the system and really want to have the computer access/storage along with webmail when I need it. What would you recommend? My earthlink account is combined with comcast due to an offer from earthlink. I'm not finding this specific question on your FAQ. Just references to it still existing.

Posted by: Gigi   |   February 28, 2012 9:16 AM    |   (2957)

I'm having a recurring problem of people not being able to read emails I send from Web Mail. I'm using Firefox 3.6.36 on a Mac operating with OSX Tiger. It doesn't matter whether I send it in plain text or if I'm using the color and graphics setting. When I look at what's in the sent folder everything is all right, but the receiver only sees the formatting codes and not the next. Is there something I should be doing to make sure the message is readable?

You have a browser plugin or possibly a trojan that is modifying the email content. This isn't caused by Web Mail. Check your browser add-ons and try it with them all disabled. That should fix it. Then narrow down which one is causing the trouble.

Email Guy


Posted by: bill   |   March 4, 2012 1:25 AM    |   (2958)

When logging into Earthlink webmail I am getting a constant WIndows caution stating a script is running that is slowing my computer, and I am offered the choice of letting it run or stopping it. I naturally stop it, and everything appears to be OK. This is both a bother and a source of concern, as I can not identify the script nor it's purpose.

Posted by: fred bass   |   March 8, 2012 1:46 PM    |   (2959)

When I had my computer "tuned up", I seem to have lost the MailBox.isi installation package. I can still access email via WebMail, but not through the EarthLink Mailbox. How can I recover/reinstall? Thanks...

Download it here.

Email Guy


Posted by: Linda   |   March 9, 2012 12:35 PM    |   (2960)

I want to create a contact list by importing addresses I have in an Excel file (csv) but have not been successful in doing so. I import the file, but no contacts appear. Alternatively, I tried to copy and past the email addresses from my Excel file into the TO line, but only the first address appeared. I really don't want to enter these individually. Is there an easy fix?

In Web Mail Help look at Troubleshooting Importing Contacts and that may help you resolve it.

Email Guy


Posted by: Peter Blumenstein   |   March 26, 2012 5:13 PM    |   (2961)

March 26, 2012
Email Guy,
Is any version of Earthlink Total Access compatible with Windows 7?

Well, "Total Access" refers to the complete software installation for dialup and DSL users. Yes, that works with Windows 7 but the Mailbox component (the EarthLink email software) is not installed on Windows 7. That product is no longer being developed or updated. Instead, Windows Live Mail and/or Outlook is configured for you, and there are links to Web Mail on the toolbar.

Email Guy


Posted by: Honeybit   |   April 3, 2012 11:03 AM    |   (2962)

In webmail, I can receive and view messages containing pictures just fine. When I forward these messages as "inline", though they look good in my view of the message, the recipient gets only blank placeholders -- even with the pulldown set to "Rich Text (HTML)". If I forward as "attachment" then I can't edit off all the addresses in the sender's original message. I can't find anything under Preferences that may be controlling this, and Tech Support had no answer. (I'm using Windows Internet Explorer 9.) I've tried the Search feature here, but if the answer is already posted, I haven't hit on the right term. Thanks.

Web Mail does not support sending messages with inline pictures. You can however, forward the original as an attachment, as you discovered. You can also send messages with images attached, just not in the body.

Email Guy


Posted by: Lance Lee   |   April 20, 2012 8:57 PM    |   (2963)

Suddenly can't access Webmail through Safari on iPad (2), no problem on my laptop. Also can't reply to valid addresses from Mail to mail downloaded from Webmail (that does not seem to be a problem). Any ideas?

Posted by: G Bryan   |   May 8, 2012 7:18 PM    |   (2964)

Whitelist Status

Some time ago you stated that Earthlink would -- at long last -- be implementing a method for whitelisting senders so that mail from trusted recipients would not be diverted into the "Known Spam" folder.

Since I must daily rescue messages from the same senders over and over again from "false positive" inclusion in this folder, whitelisting would be a major step forward. Earthlink seems to be the only major e-mail provider that does not offer whitelisting.

Yet we are now in the second quarter and there is no sign of any change. Does Earthlink actually plan to implement whitelisting?

GLB

Yes, that feature will be available in Web Mail in June. Watch for an announcement here.

Email Guy


Posted by: TERRY   |   May 8, 2012 10:52 PM    |   (2965)

I now have to double click an email item to open message whereas it has always been opened with the highlight of the new or old item. What happened?

It sounds like you may have the Preview feature turned off. Click Preferences and then the tab for "Message Display". It's the third setting from the top, you want it On.

Email Guy


Posted by: John   |   May 23, 2012 12:37 PM    |   (2966)

(not my real email address) I've had an earthlink email for years, starting when I subscribed to dial up. Now all I have is the earthlink.net email address, which I seem to be using for free. I've never paid to keep or use my current email address. Am I going to one day lose it because I'm not paying anything?

Yes, it's possible that at some point these "orphaned" identities such as yours will get cleaned up and deleted. To prevent this you should call Customer Service and have the mailbox put on an email-only plan for $5.95/month (discounted more if you pay for a year).

Email Guy


Posted by: Judy   |   May 27, 2012 7:27 PM    |   (2967)

Messages are getting sent that I have not finished composing. I realize this is because I somehow move the mouse over the word "send" on the screen, but can this be changed so it doesn't send until I actually click the mouse?

Moving the mouse over the Send button or any other button in Web Mail should not activate the button. Something is making your mouse click the button. If you are using a laptop touch pad, it might be set too sensitive. You can change that in the Mouse control panel. Other than that I don't know what is causing it, but it isn't anything in Web Mail. The buttons are standard with no unusual behavior like that.

Email Guy

Posted by: David Levine   |   June 4, 2012 1:44 PM    |   (2968)

For the third time in the last two weeks all the e-mails in my inbox vanished into thin air. I am not a tech-savvy person but my home PC is the only place where these e-mails are stored. What can I do about this?

On Jun 4 at 13:24:16 PM all your messages were downloaded by an email program running on one of your devices (not Web Mail) and deleted from the server. You will find the messages stored in that program on your computer (or phone etc).

See this FAQ for more information about POP email and how to set your programs to not delete messages off the server.

Posted by: Larry Grochalski   |   June 10, 2012 1:47 PM    |   (2969)

How can I insert emoticons into my email messages ?

Just click on the emoticon icon in the compose toolbar. The button looks like a smiley.

Email Guy


Posted by: nancy Garcia   |   June 18, 2012 11:34 AM    |   (2970)

Right now my signin box REMEMBERS my password.
I want to change that.
I do NOT want the computer to remember by password.
For the life of me I cannot figure out how to make the default so that I have to enter the password.

The password is not saved in Web Mail, that is a feature handled by your browser.

See this post for more information.

Email Guy


Posted by: Ron Klein   |   June 20, 2012 11:22 AM    |   (2971)

The last several days, Webmail is not reliably forwarding notes with attachments. The attachments often do not get sent.

Also, I am getting duplicate emails - both addressed to the same address.

PLEASE FIX THESE BUGS ASAP!!

Posted by: ps56k   |   June 22, 2012 3:10 PM    |   (2972)

We keep stumbling over this WebMail issue between Firefox and IE -

When pasting a URL link into an email message via WebMail, the Firefox browser will not have it pasted as a clickable link, but when using IE, it will show as a clickable link.
Will this issue between browsers ever be resolved ?

What about adding a LINK icon to the Rich Text toolbar -
and then have a brute force method for including a clickable link.

We're adding a way to do this with Firefox, and it should be in the next release.

Email Guy

Posted by: Janis   |   July 1, 2012 6:28 PM    |   (2973)

I have over 500 emails that I want to save to a flash drive. They are in a labeled email folder and I would like to save the entire folder at one time not each individual email one at a time. Can this be done and how???? FYI...Earthlink is not my IP. I use them for email only. Thanks!!

Posted by: Rich   |   July 3, 2012 1:16 PM    |   (2974)

How can I import my archived messages I had on my Totalaccess mailbox into eathlink webmail since I have a new PC and it runs Windows 7?

You can import them to Windows Live Email, which runs on your computer, but not to Web Mail because that is stored on the server and not on your computer.

See this:
http://support.earthlink.net/articles/email/the-earthlink-totalaccess-mailbox-export-tool.php

Email Guy


Posted by: Brandon   |   July 16, 2012 3:44 PM    |   (2975)

Hi E-Mail Guy -- Any plans to add IMAP support? How about mail filters, to automatically file / forward / delete, etc. messages based on user-defined criteria? Thanks.



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