When attempting to write a new Color & Graphics message (HTML mode), or reply to an HTML message, you are unable to type anything in the message body. This bug is caused by the "banner blocker" feature of Norton Security (and perhaps other ad blockers too), and we may not be able to fix it in Web Mail. For some reason the banner blocker is seeing our text entry window (for techies, it's an iFrame) as an advertisement and blocking it. There are three ways to get around the problem:
- Turn off the banner blocker feature of Norton Security.
- Change to plain text mode when composing.
- Go to Preferences and turn on the option for Secure Session. This enables HTTPS for the entire Web Mail session, and not just at login, which is the default setting. Note that if you are using Firefox or Mozilla this is going to make pages load a lot slower. Using the Secure Session will encrypt the web page so that Norton Security cannot see the content, and thus won't cause the problem anymore. Note that if you are using Internet Explorer, by default you may get security warnings about "Mixed Content" due to the banners on the page not being retrieved from a secure site. You can disable this warning in Internet Explorer by clicking on Tools / Internet Options / Security / Custom Level / Display Mixed Content / Enable.
See this article for additional information about using the Secure Session.