In the "Ask Email Guy" section of this blog user Paul Camp reported a problem about sending messages to list servers. The problem was that when using Suspect Email blocking (spamBlocker on High setting) if he sent messages to a list he belonged to, the copy that came back to him was caught in the Suspect Email folder, even though he had added both his address and the list sender address to his white list (contact list).
We investigated and found out there is in fact a bug preventing these messages from being white-listed and going straight to your Inbox, and they are always being caught in Suspect Email. The specific circumstances are
- You have spamBlocker set to High (Suspect Email blocking).
- You subscribe to a list service that doesn't come from within EarthLink.
- You send messages to the list yourself.
- You have correctly added both your own address and the list sender address to your contacts.
In this situation, you will receive all messages from the list in your Inbox except those you send yourself. Those will be caught in Suspect Email no matter what addresses you put in your white list (contact list).
Self-sending is a special case that requires special handling, to prevent any spammer from simply putting your own address on the From line and bypassing spamBlocker, So it has special rules. The problem with sending to list servers is related to these special checks for self-sending. We hope to get this fixed soon. The correct behavior would be that when both the list sender address and your address are in your contact list, the message will bypass spamBlocker and go to your Inbox.