Yesterday, Friday 2/16, Web Mail was unavailable for all users for about 2 hours beginning at 2:20 PM EST. Many users asked about the problem in Ask Email Guy, and rather than reply to that question many times I've posted the explanation here on the front page and didn't publish those questions.
This outage was caused by a fluke accident in our datacenter and is not an issue that will repeat. Unfortunately it took about 2 hours to restore service, and I apologize for the inconvenience to our users.
Anytime you cannot access Web Mail for any reason, you can use your own email software as a backup. If you don't have a preferred application then just use the email program that is already on your computer, like Outlook Express, Mac Mail, etc. Just check your programs menu; all computers come with email software on them. All you need to set up to check your EarthLink Email is to put the server name "pop.earthlink.net" in the account settings for the incoming mail server, and enter your email address and password. If you normally use Web Mail-only then you will also want to check the option in Advanced settings to "Leave Messages On the Server" so that all your messages will still be viewable in Web Mail.
Again, we apologize for the inconvenience.