Users ask for help saving their email address or password on the login page, or help removing a saved email address or password on the login page.
First understand that in addition to the "Remember My Email Login" checkbox feature on the Web Mail login page, your browser also has a form autocomplete feature, and the difference between the two can sometimes be confusing. Your browser has the ability to save all form entries including passwords. Web Mail will never save your password, and only has the option to save your email address.
Leaving the browser feature aside for the moment, here's how the Remember Me feature on the login page works. When you check that option, your email address will be pre-loaded in the login box next time you visit the page. If it isn't working, there are two possible causes:
- You are blocking or deleting cookies. The only way Web Mail can save this email address for you is by saving a cookie in your browser. You must allow cookies for earthlink.net to be saved. If you subsequently delete all your browser cookies, the saved email address will be lost.
- You may be using an incorrect URL (browser address) to go to Web Mail. You must alway use only "webmail.earthlink.net" for your login page in order for the email address to be remembered. If you are a hosting customer, the correct URL is "webmail.hosting.earthlink.net".
Your browser's form autocomplete feature behaves differently. After you put your cursor in the login box (or an entry box on any page), if you start typing, or press the down arrow key on your keyboard, your browser will show you a list of all saved entries you ever used in that box. You can select one and use it to log in. This is useful when you use multiple email acccounts, or you share the computer with family members. However, some users don't want their email saved on shared computers. So to stop this from happening, you must turn off the autocomplete feature in the browser. In IE it is in under Tools / Internet Options / Content. In Firefox the setting is under Privacy. All browsers will have a similar setting.
If you want to delete only a single entry in the list that is remembered by your browser, then click the form box to put your cursor in it, then press the down arrow key to show you all the entries. Then use the down arrow key to move the selection to the one you want to remove, and press Delete on IE, or Shift-Delete on Firefox. One of these will work for most other browsers.
Your browser also has a special setting to remember any form entries that were put in an entry box named "password". Those are treated separately by your browser so that you can save all form entries except passwords if you wish. Again, Web Mail never remembers passwords, only your browser can do that. So to clear a saved password, look in your browser settings.