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Review of "Ask Email Guy" publishing criteria - 03/18/07

From: Email Guy
Subject:       Review of "Ask Email Guy" publishing criteria
Date: March 18, 2007 11:53 AM
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I've just come back from a few days of traveling when I didn't have much time to maintain the blog, and I have a pretty large backlog of user comments and questions to go through. Generally that's a good thing. The blog is becoming steadily more popular now and I appreciate all the participation and feedback. It is very valuable for me to have this interaction with end users, and helpful for you to find answers to your questions and learn more about using Web Mail. So thanks for the great participation.

But one result of this increased activity is the number of new comments that I have to review and publish. I have to follow my own rules more strictly than I may have before the blog became as popular as it is now. So quite a few of the new comments and questions never get published because they don't follow the few simple rules I've established in order to keep this blog on-topic. This is a focused blog and it can't become a catch-all for every question a user might have about anything in the world. So before posting, please read the Ground Rules and your comments will be published if you simply follow those. If your comment doesn't get published it will be because it didn't meet the requirements.

Here are the most common reasons your comment might not get published:

  • You asked a question that is in the FAQ page (frequently asked questions) already. Once a particular question has been asked and answered a lot, I add it to that list and stop posting new questions that are essentially the same.

  • You asked a question or posted a comment that isn't about using EarthLink Web Mail. See the definition in the Ground Rules.

  • You asked a general support question that isn't specific to Web Mail. You'll have to use normal support channels to solve those problems. They include your login not working, your connection failing or disconnecting, errors or crashes on your computer, using other email software besides Web Mail, etc. etc. Please contact Customer Support.

So please be considerate and check the rules before posting, and that way I'll be able to get everyone's Web Mail questions answered much faster.

The backlog will be caught up today. Thanks for your cooperation.


Posted by: Melissa   |   March 18, 2007 3:45 PM    |   (1)

I have two questions. First and foremost I have been unable to access my email the last two days. I am a Mac user Ive never had this problem until recently. When I select Web Mail from my tool bar it simply stops. Also when I send jpegs a null/ attaches itself to my outgoing files that I send as attachments. How can I stop this?

Posted by: RSLitman   |   March 18, 2007 9:31 PM    |   (2)

I want to thank you again for providing this blog. I think that the reason you've gotten general support questions not related to using Web Mail is that Earthlink customers see this as one place where they can get the attention of a savvy support person who knows insiders at the company and is based in the U.S. Perhaps Earthlink needs to set up blogs related to other areas of their operation, staffed by one or more people like you. (Not you, because you're busy enough with this one.) And also maybe they should consider getting you some help in running this one!

Thanks for the comments, and I also appreciate your regular participation on the blog.

Email Guy

Posted by: martha   |   March 21, 2007 2:19 PM    |   (3)

Up until a couple of weeks ago everyone in my address book could open my emails. I am not doing anything different....I click on the email, hit forward, enter addresses and then send. No one is able to open any longer. can you Help?

If you are referring to forwarding attached files, then that is a known problem that will be fixed on Wednesday.

Email Guy

Posted by: Mr. Jamie Arjona   |   March 22, 2007 7:51 PM    |   (4)

I recently transitioned from Earthlink's dial-up service using Total Access over to Verizon's DSL service where I must now use Web Mail for I desired to keep my Earthlink email address. I am a professional artist and need to send many .jpg and other graphic images to other people. This is normally not a problem to do such by using attachments. However, some of my contacts now seem to be having problems opening attachments, in particular some using the new OS Vista. Via Total Access I was able to embed my images into the text body of my messages. Sure, it makes for a large email, but at least readers can see what I am talking about. Why can't I do that with Web Mail?

We will be adding the ability to insert inline pictures in an upcoming release. That is one of the most frequestly requested features, and one that I will personally enjoy having.

Email Guy

Posted by: Peggy Brannan   |   March 23, 2007 7:40 PM    |   (5)

I've had two people help me and my mail still doesn't work. Just today it started. All of my Inbox messages disappeared. Even unread ones - if I go to something else on the web and then come back to my mail, the new inbox mail has gone into la la land. I recently got Charter (cable) DSL and cannot use dial up Earthlink anymore. How can I get all of this straightened out? I'd really like to get my old inbox emails back. Thanx, Peggy Brannan

p.s. I run a secretarial business out of my house and some of the emails are important to me, as well as emails from my children all over the U.S.

I have checked your account logs, and your messages are being retrieved and deleted by other email software you are running on your computer, not from Web Mail. You will find all your messages in that software. See this article for more help.

Email Guy

Posted by: Lanny   |   March 26, 2007 7:32 PM    |   (6)

I have had my inbox COMPLETELY disappear 3 times in the last 4 mos.
The first time nearly 300 messages and addresses disappeared..poof.
I am a 200 lb man and I nearly cried. It happened again today I spent 2 hrs with support trying to get them back. They didn't go to the in box they disappeared.
Obviously, I must go to another server.

Your emails are in the other email software you are running on your computer. I've checked the logs and your messages were retrieved and deleted by that other software, many times. You are running something like Outlook Express or Total Access Mailbox, perhaps inadvertently.

See this post for more information. You will find the messages stored on your own computer in that other email software. You may want to change the account settings in that software to "Leave Messages On Server". Or perhaps not use that software at all, to avoid confusion.

Email Guy

Posted by: Casey   |   March 26, 2007 9:18 PM    |   (7)

When can we expect a low overhead webmail app for PDAs and cell phones... the standard app doesn't fit the screen well and has too much glitter that extends connection times. Thanks!

We're working on one, and you may see it this year.

Email Guy

Posted by: Kate   |   March 26, 2007 9:26 PM    |   (8)

I've been having problems with web mail. Stqarted a couple of weeks ago. After I delete messages, I can not open the messages I want to read. I did find a way to "beat the system/software". If I go to the message I last opened, and then click previous, I can work my way back through the messages. ift works, but it is a pain. Would rather start with the most recent messages. Did Earthlink change something?

That problem is described here (fourth paragraph), and should be fixed in the next few days. There will be a release announcement.

Email Guy

Posted by: William Bayliss   |   March 27, 2007 8:19 PM    |   (9)

My wife had a " mail station" which she found unsatisfactory. Now she would like to be added to my mindspring address under her name and identification so that she can correspnd with "the girls". How do I make this happen.

Click on My Account at the top of any page. Log in there and you can add profiles (mailboxes) to your account. Most accounts include 8 for no extra charge.

Email Guy

Posted by: michele   |   May 10, 2007 9:56 PM    |   (10)

I wrote some time back and asked if there was any way to make main page of
email have its SIGN OUT at the top of the page also. You told me you'd be
making changes soon..........I still find no change. This is sooo in convenient.

Thank you for your time.

Yes, our new design does put it at the top. We still need a few months to work on that release as it is a major redesign of the entire layout. A brief preview is here.

Email Guy

Posted by: selma   |   May 13, 2007 8:03 AM    |   (11)

When I send a message with multiple recipients I often get an alert that the message could not be sent because one of my addresses was not valid.
The problem is, I have no idea which one it might be.
Can you help?

That error message is a little misleading. It doesn't mean an address in the list is "bad", but means there is a formatting error, probably in how an address is punctuated, or in how the addresses in the list are separated. If you are attempting to use the Bcc line, that line has a character limit (which we need to fix) which may cause an address to get cut off, creating a formatting error that would trigger this. If you aren't using the Bcc line, then the list is misformatted somewhere.

Email Guy

Posted by: Tammy   |   July 2, 2007 10:51 PM    |   (12)

How do I embed my images into the text body of my messages?

Like, Posted by: Mr. Jamie Arjona that posted on March 22, I am a professional artist and need to send many .jpgs, *.pdfs and other graphic images to other people. This is normally not a problem to do such by using attachments. However, some of my contacts now seem to be having problems opening attachments, in particular some using the new OS Vista. Via Total Access. I have also had clients request to be able to view the images in the email and not have to open them as attachments.

The ability to insert images inline in Web Mail is coming. You can do it now using most other email software that we support, like Outlook Express or EarthLink Mailbox.

Email Guy

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