I've just come back from a few days of traveling when I didn't have much time to maintain the blog, and I have a pretty large backlog of user comments and questions to go through. Generally that's a good thing. The blog is becoming steadily more popular now and I appreciate all the participation and feedback. It is very valuable for me to have this interaction with end users, and helpful for you to find answers to your questions and learn more about using Web Mail. So thanks for the great participation.
But one result of this increased activity is the number of new comments that I have to review and publish. I have to follow my own rules more strictly than I may have before the blog became as popular as it is now. So quite a few of the new comments and questions never get published because they don't follow the few simple rules I've established in order to keep this blog on-topic. This is a focused blog and it can't become a catch-all for every question a user might have about anything in the world. So before posting, please read the Ground Rules and your comments will be published if you simply follow those. If your comment doesn't get published it will be because it didn't meet the requirements.
Here are the most common reasons your comment might not get published:
- You asked a question that is in the FAQ page (frequently asked questions) already. Once a particular question has been asked and answered a lot, I add it to that list and stop posting new questions that are essentially the same.
- You asked a question or posted a comment that isn't about using EarthLink Web Mail. See the definition in the Ground Rules.
- You asked a general support question that isn't specific to Web Mail. You'll have to use normal support channels to solve those problems. They include your login not working, your connection failing or disconnecting, errors or crashes on your computer, using other email software besides Web Mail, etc. etc. Please contact Customer Support.
So please be considerate and check the rules before posting, and that way I'll be able to get everyone's Web Mail questions answered much faster.
The backlog will be caught up today. Thanks for your cooperation.