( FIXED )
We have gotten some reports after the fixes that were released Wednesday, that sometimes when forwarding a message with an attachment, the attached files don't reach the recipient.
In our own testing we are not seeing this problem occur. So we need some help tracking down why this is still happening. If this has happened to you after Wednesday 3/28, please comment here under this article, and please provide your operating system and browser version. To get your exact browser version click on Help / About in your browser and let me know the full number shown there. If you can, also please provide an exact file name of an attachment that was not received by the recipient. This is shown in the header area when you view the original message, on the line that says "Attachments:".
Lastly, please indicate if the original message was plain text or HTML. If you aren't sure, you can tell this by looking at the state of the "Plain | Color and Graphics" selector above the message after you click Forward to open the compose view. It will be set to the type of message you are forwarding, with the current type in black and the other option in blue. I want to know the one in black. If you have other details that you think will be helpful in tracking this down, please provide those too. One thing that would be helpful if you happen to know, is what email program the recipient is using to view your message.
Questions about this issue that have come in on the Ask Email guy page so far have not included the details, and since I don't have an answer for you yet they haven't been published.
Thanks for your help. We will try to get this fixed as soon as possible.
UPDATE: after more feedback and much testing, it appears that this problem is mostly confined to forwarding messages that you received as an attachment in the first place. That is, the original sender sends an earthlink user a message with attachments, but sends the whole message as an attached file with nested attachments. You can successfully forward these messages on to others if you choose "As Attachment" when you forward it.