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Web Mail 5.15 released April 30 - 04/30/07

From: Email Guy
Subject:       Web Mail 5.15 released April 30
Date: April 30, 2007 2:47 AM
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This morning at about 2:30 AM EDT we released Web Mail 5.15. The only change in this release is the addition of the optional News Preview feature described in this post.

Let us know if you find this feature useful or if anything doesn't work as expected. As mentioned in the description linked above, a future release will give some customization options for choosing the type of news to show in your preview. Also, if you want to skip the news and have your login go straight to the Inbox, just click the link "Choose my default view" and set the option there.


    « Previous   |   Showing Comments 51-54 of 54

Posted by: Cameron   |   May 13, 2007 8:07 PM    |   (51)

I think what most of these comments reflect is a first reaction before taking a look to see how easy it is to turn off the news view.

No offense, but did you read the comments or just parse them? It's not a question of making it easy to turn off the news view; it's the matter of forcing a new feature upon us without considering what people want. And quite frankly, I find that remark of yours condescending and offensive.

I'd also point out that prior to this change EarthLink was virtually the only Web Mail service without a Welcome/News screen when logging in.

Then why not keep it that way, thereby keeping your customers loyal and happy? Seems to make more sense in the long run.

The difference is that we are the only one that lets you turn it off, because we are concerned about giving users choices.

Then why not offer customers the choices they want? No ads or a news feed on webmail both seem to be things that paying clients are asking for.

Thanks for the feedback and suggestions. I apologize if my prior remarks were taken as condescending, that certainly wasn't my intention. As for ads and choices, we are working on a way to offer some upgrade options for the Web Mail experience, including turning off advertisements. Look for more on that in the near future.

Email Guy

Posted by: Paul Adamsbaum   |   May 15, 2007 12:19 PM    |   (52)

I don't mind the news headlines, but - AFTER FOUR DAYS - is Sheryl Crow's adoption and the two-nosed cow in Wisconsin, still the most important news you have to report? I mean, there's a war in Iraq, Iran is developing nuclear weapons (nuke-u-lar weapons?) and Sunday night was the final episode of Survivor!

Our news feed provider is working on this problem right now and it should be fixed within an hour or two. Thanks for the feedback, and I'm glad to hear from users who find the feature useful (when it is current anyway).

Email Guy

Posted by: Rick Corrigan   |   May 15, 2007 1:36 PM    |   (53)

I don't mind you directing me to a "news" page, but at least you could change the news every once in a while.

Sorry, that is being fixed right now. Our news feed provider had a problem.

Email Guy

Posted by: Justin   |   May 16, 2007 1:38 AM    |   (54)

Being able to turn off ads would be a HUGE improvement, although I worry about the "upgrade" phrasing. I hope, as I am already paying for Earthlink email, that it's not a cost-added upgrade just to turn off ads that shouldn't be there in the first place. (I've never personally seen, or heard of, any other company subjecting paying customers to ads on their webmail clients, although I am sure there must be counter-examples of that. [maybe AOL has ads? They seem to love them]) If Earthlink wanted to offer free email, that would totally be understandable to cover the client with ads.

Again, I thank you for having this blog and letting us give feedback... believe it or not from my last few messages with complaints, Webmail is about the only Earthlink-branded page I use so it's in my best interest to give feedback to make it the best it can be. :)

Thanks for the feedback. No, we are not unique in having ads in Web Mail for paying customers. If you haven't already, you may want to read this thread about advertisements, and my responses about how we do strive to make the ads have as little affect on usability as we can. There is a welcome change coming up in a few weeks that will move the ads to a less intrusive location on the layout, and make it even more usable. I'll be posting details about that soon. We do also have free email accounts at EarthLink which you can get here. All Web Mail users get the same experience at this time except those paying for a Premium Email account (email only) althrough free users do have a few feature limitations.

Email Guy

    « Previous   |   Showing Comments 51-54 of 54

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