( FIXED )
We are working on the problem where users attempt to re-forward attachments that had been forwarded to them, and the recipeint does not receive the attachment. In our testing, there appears to be very specific scenarios where this occurs, and I need your input to help us narrow this down for sure.
At this point the only scenario where we can reproduce this problem is as follows:
- The message was forwarded to you from a Yahoo account. It was not an original message, but specifically was forwarded to you.
- The message you received contained the forwarded original message as an attachment. That is, you had to click an attachment link in the message you received, in order to see the original content.
- You then forward that message on to someone else, who does not receive the attachment.
So we need to know if there are other scenarios that cause the problem. Does it ever happen when you forward a message that was not sent to you from Yahoo? And if so, did the person who sent it to you get it from a Yahoo user? Does it ever happen when you forward a message that was NOT forwarded to you but was just an original message composed and sent to you by the sender?
Any information provided will be helpful, including confirmation of the above scenario. If the above is what happens to you, then comment and let me know. And if there is some other way to produce the problem, let me know that too. Please include your browser version and operating system.