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View Does Web Mail support mobile devices?FAQ

From: Email Guy
Subject:       Does Web Mail support mobile devices?
Date: July 31, 2007 9:01 PM
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Users often ask if they can access the EarthLink Web Mail site (webmail.earthlink.net) using the browser on their mobile phone or other hand-held device.

Generally the answer is no, as the browsers on most mobile devices are not supported by Web Mail. It may work for you in some cases but we don't really support it, and the display format of Web Mail is not set up for small screens. However, your mailbox IS accessible from most mobile devices using the email software (POP3 application) that comes on the device. If your device has email software, then the settings to use are:

  • Outgoing server set to smtpauth.earthlink.net

  • Port for outgoing server set to 587

  • Authentication is required for sending (outgoing), and enter your full email address for the login, not just the username part.

  • Incoming server set to pop.earthlink.net (or pop.mindspring.com or pop.otherdomain). Account type is POP.

If your address is not @earthlink.net then you can look up your exact server names here for any domain we support.

If your software does not allow setting the outgoing port to 587, you can try entering the server name as
all on that line. If that doesn't work, you will have to use the outgoing mail server provided by your phone provider instead of smtpauth.earthlink.net.

In the future we may provide a WAP site for accessing email from mobile browsers. In the meantime, use any email program on your mobile device instead of the browser.

View Web Mail 5.16.4 released July 27Releases

From: Email Guy
Subject:       Web Mail 5.16.4 released July 27
Date: July 27, 2007 8:31 AM
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This morning we did a maintenance release with only one visible change.

This release fixes the bug where some buttons were not appearing on older browsers, particularly IE 5.5.

We're still hard at work on a number of new features and on the new Web Mail 6.0, which will be ready this fall. Stay tuned for more.

View How do I automatically forward all my email?FAQ

From: Email Guy
Subject:       How do I automatically forward all my email?
Date: July 17, 2007 4:25 PM
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User "Ron" (among many others) posted this question to Ask Email Guy:

Can I have my email automatically forwarded to another email address?
Sure. In Web Mail click Preferences / Email Forwarding, and set the address there. All incoming messages will then have an exact unmodified copy automatically forwarded to the address you specify, and the original will be kept in your local mailbox unless you uncheck the option there to keep a copy. If you won't be checking the local mailbox at all, you may want to turn off the option to keep copies so that you don't fill up your storage quota.

Email Guy

View Getting the First Time User screen repeatedlyBugs

From: Email Guy
Subject:       Getting the First Time User screen repeatedly
Date: July 17, 2007 11:40 AM
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A few users report that each time they log in to Web Mail, they are presented with the First Time User screen asking for their name, and that this never gets saved and comes back next time.

A temporary solution for this problem is:
After you have completed the login and are in Web Mail, click Preferences / Web Mail Options and scroll to the bottom to the setting for "Your From Name". Make sure that is filled in with the name you want to appear in your messages, and then click the Save button.

That should save your name and prevent the First Time User screen from coming back. In the near future we will fix the bug where the name sometimes isn't being saved from that screen.

If you find that the solution described here does not work, please report it here.

View Security certificate bug in Norton 360Bugs

From: Email Guy
Subject:       Security certificate bug in Norton 360
Date: July 12, 2007 2:29 PM
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Users of Norton 360 report getting a popup warning when attempting to access Web Mail, showing:

"There is a problem with this website's security certificate."
"This organization's certificate has been revoked"

This is a bug in the Norton product causing a false warning, and it is not a problem with Web Mail. Norton has a fix for the problem available here. The fix seems to be simply run the Live Update in Norton, but see their support information at the link above for more details.

View Setting your default login and logout pageTips & Tricks

From: Email Guy
Subject:       Setting your default login and logout page
Date: July 12, 2007 1:41 PM
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In case you haven't been following recent releases, there are some new options to control the default page shown on login and after logout.

To set the first page you see after login, click Preferences / Web Mail Options and use this setting:


To set the destination page for after you log out, click Preferences / Web Mail Options (while logged in) and use this setting:


Be sure to click Save when you're done.

View FIXED - Buttons not visible on older IE browsersBugs

From: Email Guy
Subject:       FIXED - Buttons not visible on older IE browsers
Date: July 10, 2007 10:57 PM
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With the release of Web Mail 5.16.3 we have found a bug that only affects users of Internet Explorer 5.5 or older.

We still try to fully support IE 5.5, but be aware that we no longer test or support IE 5.0. If you are using IE 5.5 you may have a problem with buttons not being visible, including the "Sign In" button on the login page. This will be fixed soon. I apologize for the inconvenience.

If you are using an operating system that can take the upgrade to IE 6.0, that will fix the problem too. And if you can run Firefox or Netscape (at least temporarily), those browsers do not have the problem.

View Email Guy back from vacation, getting to your commentsGeneral

From: Email Guy
Subject:       Email Guy back from vacation, getting to your comments
Date: July 10, 2007 4:41 PM
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I'm back, and catching up. If you have a pending comment from the past week, I'll get to it in the next 48 hours. Thanks for your patience.

View Web Mail 5.16.3 released July 6Releases

From: Email Guy
Subject:       Web Mail 5.16.3 released July 6
Date: July 7, 2007 3:42 PM
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I'm on vacation and will publish and respond to your comments when I return. On Friday morning 7/6 a new release of Web Mail was put into production, labeled version 5.16.3.

This release has a number of important bug fixes and a couple feature changes. The main new feature is the addition of a new Preference for setting your Sign-out destination. The default will continue to be the myEarthLink page as it is now, but you will be able to choose the setting to return to the Login page. This will be particularly useful for users who check multiple email accounts, to avoid extra steps. To change the setting, click Preferences, Web Mail Options.

Other than that, this release has the following bug fixes:

  • Forwarding attached files will now work properly.

  • The bug where the spell checker would occasionally delete the message text, is fixed.

  • The preview pane will now properly wrap text to the window and won't require a horizontal scroll if the content can be wrapped.

  • Sorting the message list by the Sender column is fixed.

  • The character limit for entering on the Bcc line has been removed. Note that there is still a limit of 100 recipients for Web Mail, in any combination of To/Cc/Bcc.

  • You can now send a message out with the To line blank, as long as there is an address on one of the address lines (Cc or Bcc).

  • Fixed the layout problem caused by long folder names displayed in the folder list drop-down for the Move messages feature.

  • The spell-check dictionary has been updated and greatly expanded to include many more words. At the same time, we removed a few vulgar words from the dictionary that had been there before.

There are also some fixes that affect certain MIME types that didn't get displayed correctly by Web Mail, and in particular file attachments sent from Apple Mail should now be received properly.