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How do I recover my password? - 01/07/08

From: Email Guy
Subject:       How do I recover my password?
Date: January 7, 2008 1:24 PM
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Since it comes up fairly frequently, I've added this recent Q&A to the FAQ section of the blog.

Posted by: Judy   |   December 27, 2007 1:43 PM
I bet no one has ever done this before. I have my email address and password saved so that I don't have to enter it when I check my emails and for some reason my computer at home lost that information. So now on my one computer at home, I can't check my email any longer because I can't remember my password.

I also have it all automatic on my computer at work so I can check it here but that doesn't help me because I don't know what my password is.

Can you help me find out what it is?

Sure, many people have done this before.

If you have forgotten your password, click on My Account at the top of any page. On that login page, there is a link under the password box that says, "I forgot my password." Click that, and you will be able to provide answers to your security questions that you set up previously. You will then be asked to provide a new password, and change your existing password. Then you will have to use the new one for everything, and the places where you have the old one saved (like in your browser) will also need to be updated when the login fails.

You can also call customer support and ask them to recover the current password for you. They will ask your permission to retrieve it and read it to you. If you don't want them to see it, follow my other instructions above.

Email Guy


Posted by: nina   |   December 3, 2008 3:11 AM    |   (1)

i forgot my password on webmail but there is no "my account" on the page and there is no "i forgot my password" under the fields or anywhere, there is only chang password option,
help please

There is a link to My Account at the top of the Web Mail login page (and every EarthLink web page). There is also a link that says "I forgot my password" right beside the login box on the Web Mail page.

Use either one. If you have forgotten the password to your master/parent account, you will be able to provide some verification credentials to reset it. If you still have the master, you can just log into My Account with that and then change any other email password there.

Email Guy

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