We're investigating recent reports of Apple Safari 3.0x crashing when using Web Mail.
UPDATE: I'm seeking more reports of this problem and we need some specific information to help isolate it. Please provide your OSX version, and your Safari version, and describe the action you took that preceded the crash.
When Safari 3.0 first came out, it crashed on many web sites including EarthLink Web Mail. Then Apple pushed out a software update some time in January that fixed it for a while. See this blog article for more information.
In the past week or so it appears Apple may have pushed out another update that created new problems. We haven't changed anything in Web Mail for several months that would be likely to affect the actions where users are reporting crashes. But a lot of reports have come in the past few days where Safari users are experiencing crashes. I checked Apple's support forums and I see that many users are experiencing these problems on lots of other web sites too. Some users say that the more recent updates from Apple caused this. Some users say they have reverted certain updates to earlier versions to clear up the trouble. We're going to do some tests to see what we can figure out.
In the meantime you might find help and information here:
My suggestions are:
Make sure you have the latest updates from Apple, and see if that clears up the trouble. If you have a new Mac with the first version of Safari 3.0 on it, it definitely has to be updated to stop Safari from crashing. This is a well-known issue not just affecting EarthLink users. Or if you just have the earlier versions of Safari 3.0 and don't have the recent updates, that may solve the problem. It has for some users.
We're working on tracking down any compatibilty problems that we may be able to control.
UPDATE: A little research seems to indicate that these problems might be related to the Flash player used with Safari. There is a discussion thread about the problem here:
Some users have reported fixing the problem by uninstalling the Flash plugin and then reinstalling the correct one from Adobe. Several users on that Apple forum report that this solution works (copied from the Apple forum, not verified yet):
Adobe FlashPlayer should first be uninstalled using the appropriate uninstaller available here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=2 and then the latest version obtained from here: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash and installed.