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Apple Safari 3.0 crashing - 02/21/08

From: Email Guy
Subject:       Apple Safari 3.0 crashing
Date: February 21, 2008 12:28 PM
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We're investigating recent reports of Apple Safari 3.0x crashing when using Web Mail.

UPDATE: I'm seeking more reports of this problem and we need some specific information to help isolate it. Please provide your OSX version, and your Safari version, and describe the action you took that preceded the crash.

When Safari 3.0 first came out, it crashed on many web sites including EarthLink Web Mail. Then Apple pushed out a software update some time in January that fixed it for a while. See this blog article for more information.

In the past week or so it appears Apple may have pushed out another update that created new problems. We haven't changed anything in Web Mail for several months that would be likely to affect the actions where users are reporting crashes. But a lot of reports have come in the past few days where Safari users are experiencing crashes. I checked Apple's support forums and I see that many users are experiencing these problems on lots of other web sites too. Some users say that the more recent updates from Apple caused this. Some users say they have reverted certain updates to earlier versions to clear up the trouble. We're going to do some tests to see what we can figure out.

In the meantime you might find help and information here:

My suggestions are:

Make sure you have the latest updates from Apple, and see if that clears up the trouble. If you have a new Mac with the first version of Safari 3.0 on it, it definitely has to be updated to stop Safari from crashing. This is a well-known issue not just affecting EarthLink users. Or if you just have the earlier versions of Safari 3.0 and don't have the recent updates, that may solve the problem. It has for some users.

We're working on tracking down any compatibilty problems that we may be able to control.

UPDATE: A little research seems to indicate that these problems might be related to the Flash player used with Safari. There is a discussion thread about the problem here:

Some users have reported fixing the problem by uninstalling the Flash plugin and then reinstalling the correct one from Adobe. Several users on that Apple forum report that this solution works (copied from the Apple forum, not verified yet):

Adobe FlashPlayer should first be uninstalled using the appropriate uninstaller available here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=2 and then the latest version obtained from here: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash and installed.


Posted by: Tolga Morawski   |   February 21, 2008 8:12 PM    |   (1)

Hi there,
One webmail bug I've consistently had with Safari 3.0.4 (current build) is that it will often crash when I click either the "Delete" button (to delete an unwanted email) or the Empty Trash link (or the "OK" in the ensuing "Are you sure..." box that appears.
I am trying to uninstall and reinstall Flash Player as you suggest but I would look at the specifics of how those two functions work (do they use Flash somehow?).


The problems with Safari appear to be when the page contains any Flash content and also contains javascripts, and then anything you do can crash the browser. So those particular features are not the cause, and they haven't changed in months. This problem began recently (with no change in Web Mail) and was caused by an Apple update.

To be clear, the suggested solution is from an Apple support forum, and we have not verified it here yet. But users have reported it working for them.

Email Guy

Posted by: Karen Larsen   |   February 22, 2008 8:05 AM    |   (2)

I've tried the suggested "flash fix", properly uninstalled and re-installed the recommended Flash version, and I am still having intermittent crash problems. Often. Have you learned any more?

Thanks for that feedback. We're still investigating it and haven't pinned down the cause and solution. I'll publish a solution when we find one.

Email Guy

Posted by: Dave   |   February 24, 2008 9:33 AM    |   (3)

I read the discussion and it seems it's not just Safari but Firefox too. Most, but not all, comments are from IntelMac and 10.5 users. Most, but not all, say the Flash plug-in is the problem. I'm not having any problems (yet) with my G4, OS 10.4.11 and Safari 3.0.4.

Posted by: tracy   |   March 3, 2008 2:33 PM    |   (4)

why does my webmail periodically erase all of my inbox messages after they have been read? They are totally gone(not even in my trash) is there any setting to change so i am the only one that can erase my inbox messages?

You are always the only one who can erase your Inbox messages. Looking at your mailbox logs, I think you already figured it out after posting the question (you changed the setting in your other email software that was downloading the messages), but this FAQ will be helpful.

Email Guy

Posted by: viva bader-baker   |   March 6, 2008 5:49 PM    |   (5)

This been happening alot to me and my family and I would like it fixed and also not to get so much spam either. So I can just read that I can just read the e-mails I want. Thank You VB

Posted by: Bill DBeg   |   March 11, 2008 8:15 PM    |   (6)

We were among those who had problems with webmail doing a reject on Safari 3.0 with our MacBook. This occurred around the last note in late February. It was resolved (after 3 or 4 days), but it is now occurring again. We first noted it tonight at 6 pm EDT.

We didn't change anything before or after on our end. Try the suggestions noted above, and if you find the cause, please let us know.

Email Guy

Posted by: William H Hubbard   |   April 10, 2008 4:13 PM    |   (7)

I am surprised that there have been problems with Safari. I am using Safari 3.1 with Mac OS X 10.4.11.
Operations have been flawless, with exception of the sign-in "bug" with e-mail address block highlighted instead of the password block.


W Hubbard

Posted by: gabriella stansberry   |   June 9, 2008 1:43 AM    |   (8)

Using earthlink's webmail I have only crashed when using Foxfire, (sorry don't know the version). Currently am using Safari 3.1.1 and OS 10.5.2 and my use of EL Webmail goes back at least 7 years, always w/the then current version Safari and OS.

I have had a few annoying hangups when trying to delete but nothing more than annoying, and only when Deleting. The type of thing that waiting an hour/whatever length of time will clear up.

Crash? Never.

(Except for the slooooooow to load log in-page I'm happy as a pig in XXXX w/EL webmail.) (NOTE, WEBMAIL mentioned only. The rest of EL services leave much to be desired.)

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