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Email Guy back this week - 06/23/08

From: Email Guy
Subject:       Email Guy back this week
Date: June 23, 2008 3:36 PM
Permalink   |   Post Comment

I was out of the office last week and I'm catching up the pending comments now. I should have them caught up tomorrow. Thanks for your patience.


Posted by: Connie   |   June 24, 2008 5:31 PM    |   (1)

I work using 2 computers, one a pc running xt and one a laptop using Vista. When I download or hit send/receive on the PC I get the mail but there remains on the earthlink site a copy of the emails which I use when I am away from either of my computers. On the other hand, when I send/receive using my laptop/Vista my mailbox inbox is wiped clean and I loose all my original emails on the earthlink website. How do I fix it so that the earthlink mailbox holds the mail until I erase it or earthlink does?

The setting is in the email software you are running on Vista (and in all email software). It is a checkbox to leave copies of the messages on the server, and it is in the account settings for that account (Mail account / Properties / Advanced tab).

BTW, EarthLink never deletes any messages from your mailbox, only you can do that.

Email Guy

Posted by: Marcia Herman   |   June 25, 2008 10:42 AM    |   (2)

I started up my laptop this morning, did some websurfing, then opened my webmail and, much to my dismay, all the messages I had saved in my inbox were gone. 0 mail. I am out of town so using webmail for my work. What happened and how do I get them back. This is very upsetting. Thank you.

June 25 at 09:17:41 EDT (today) you downloaded 47 messages to other email software (not Web Mail) and that software deleted the copies from the server. It retrieved (and deleted) 2 more at 09:31:20, 2 more at 09:51:27, 3 more at 10:11:33, and 1 more at 10:31:23, so the software was open for a while and was auto-checking your mailbox on intervals while you had it running.

You will find all of the messages in that other email software.

This FAQ may also be helpful.

Email Guy

Posted by: Seeb   |   July 2, 2008 12:40 PM    |   (3)

Another annoyance that I would like to recommend changing - all sent messages are marked as 'Unread'. That forces me to manually go through each and every one to make them 'read'. It would be nice to have them default to 'read' as there is no option for bulk marking messages read.

I'm unclear why the read status matters on sent messages, since they are all sent by you (and thus already read by you). That status simply tells you if you ever went in there and "re-read" them, which doesn't seem very useful. Nevertheless, I agree that we need a feature to mark multiple messages as read at once (which will work in any folder).

Email Guy

Posted by: Charles Shaner   |   July 2, 2008 11:26 PM    |   (4)

In your responce to my comment about the ads putting cookies on my computer you said cookies would not slow down a computer. If that is the case, why is it that everytime I call in complaining about slow service your tech support always tells me to delete cookies to speed it up? I think you and tech support need to get on the same page.

That's just a generic tech support response as a starting point for troubleshooting all browser problems, delete cookies and cache. Standard for support techs the world over. Sorry for any confusion, but speed isn't something that will be helped by deleting cookies.

Email Guy

Posted by: Jerry Purdy   |   July 3, 2008 1:11 AM    |   (5)

Dear Email Guy,
Thank you very much for getting the Equifax ads properly programmed. A new one came up just today, and did not cause problems with stored logins or passwords. Thank you for your diligent efforts and follow through.

Posted by: Seeb   |   July 3, 2008 2:06 AM    |   (6)

Email Guy,

Following up to my question from July 02, 2008 12:40pm - I have several folders in webmail and I like to keep both sent and received messages in those folders. It aids in contiguity of searching through messages and being able to track things such as 'did I send person x the message'. When I move Sent messages, they show up as 'new' inside the folders, hence, leading to the illusion that I have a lot of unread mail.

A simple feature like marking all messages read would be really very useful!

Posted by: Udi   |   July 5, 2008 12:34 AM    |   (7)

The webmail server gives me this message;

"Sorry. Login to mail server failed. Please try again."

It has been doing this all day. I am afraid you cannot email me with a solution, I will continue to check here. Earthlink's website claims there are no problems though.



You need to call customer service, as this means the account is disabled.

Email Guy

Posted by: Joe Marquez   |   July 9, 2008 1:19 PM    |   (8)

I was hoping to generate a little interest in a fault that I have. When mistyping my password I'm asked to reenter my big long email address (along with @earthlink.net...) and was hoping that you'd do like so many other set ups and leave my email address there and I'll simply retype my password. I know I shouldn't enter my password incorrectly there I've been punished, but I shouldn't get MORE punishment and have to type in the really really unusually long address especially since @mindspring.net, earthlink.net etc are themselves too much to have to type this early in the day (okay so it's noon)

Can ya help a guy out?

If you use the checkbox on the page to save your email address, a mis-typed password will not blank it out.

But for cases where you don't want to save the email address on the computer, there is a security reason that both boxes are blanked out when the login fails. This is so a bad actor can't tell whether the email address or the password is entered wrong. Otherwise, spammers would run scripts that help them find good email addresses they can send spam to, by just using a program to try many random addresses. If the login failure told them that the password was wrong, they know the email address is a good one. So we blank them both out, and just tell you that one of them was wrong, not specifically which one.

I agree we could probably still do this and not blank out the email address. I'll look into it.

Email Guy

Posted by: Eric   |   July 13, 2008 1:01 AM    |   (9)

I used the Search feature and found that on 5 March 2007, Brendan asked about creating templates for future sending, storing them, modifying them if needed, then sending them individually, the same problem I am experiencing. Your reply was more than pointless, it was silly-- "Web Mail isn't set up to do that." Web Mail could be, by not deleting messages from the Drafts folder until the sender manually clicks delete; Yahoo Mail saved Drafts this way until a recent, unnecessary and unfortunate, revision. There is no purpose in going through an add-on program when a mail setup can do the job directly. Those who, like me, believe e-mail is for more than cutesy notes laden with emoticons or faces fashioned from punctuation, and whose form letters are not spam or junk mail, would appreciate Web Mail being set up to do serious work.

Posted by: Bradley Warner Tompkins   |   July 19, 2008 1:45 PM    |   (10)

Hello, e-Mail Guy!

I too am extremely irritated by the fact that sent mail is automatically marked "unread", but it never occurred to me to complain about it before. Since, on every occasion, I have just created the e-mail, I have obviously and inescapably preread it. It is therefore both logical and technically correct that sent mail should automatically and categorically always be pre-labeled as "read".

I too move my sent mail to a variety of other folders, to maintain continuity for subsequent searches, which then causes those folders to indicate there is unread mail in there, which is not true. I would greatly appreciate it if, at the very least, you would provide a user choice to automatically mark sent mail the way the user prefers.

Thanks for your attention to this matter.


Posted by: Betty B   |   July 21, 2008 11:22 AM    |   (11)

The 'show preview' is driving me nuts. How do I get a full page email without having to go to 'hide preview' each time. I wish to permanently dellete this feature and can find no place to express this wish. Running Safari 3.1.2 on an imac running 10.4.11. Thank you for your help.

Click Preferences on the left, then click the Message Display tab, and then turn off the Preview with the setting that says Message Preview On/Off.

Email Guy

Posted by: Dennis Dupier   |   July 24, 2008 10:54 PM    |   (12)

My wife and I both use the Earthlink account but have different email addresses. The webmail entry screen has only one (the last used, apparently) available email address.
When we need to change, we sometimes don't notice that the other's email address is in the webmail login and get time-wasting results. We then have to go back to the webmail login screen and erase the incorrect parts of the other's address and type in th correct data.
Why can't this line in the webmail login screen show a pull-down list of those addresses that have been used on this account?
That way, me or my wife could easily switch from one to the other without having to re-type.
Thanks for considering this improvement. It doesn't sound too difficult. Cheers.

That is handled by your browser settings. See this FAQ.

Email Guy

Posted by: P   |   September 16, 2008 9:49 AM    |   (13)

Thank you for the new heading, "please sign in again" It is a great relief to be spared "please re-login" It made me wince every time I saw it

Posted by: Bill Paladino   |   September 30, 2008 9:00 AM    |   (14)

email is friendlier. Almost like MS Outlook (one of MS' few, friendly products!).

I think you should tweak/revise the dialog in the 'cancel Mail' scenario to:

Three buttons:

Discard this message, Save as a Draft, Continue composing.

Posted by: Mecca   |   October 17, 2009 1:18 AM    |   (15)

Everytime I try writing a message, I get the following response:

"We were unable to move the message. Please try again."

First this occured when I was sending an audio attachment, but now it's happening regardless. Can you tell me why this is happening and how to stop it? I can't e-mail anyone.


Posted by: Cheryl   |   June 22, 2012 7:50 PM    |   (16)

Everytime I try writing a message, I get the following response:

"We were unable to move the message. Please try again."
CAN YOU ADVISE ??? Not sure if I am even receiving emails since this happened - so please respond to my email - [deleted]

thank you !

This happens when your mailbox is overquota (full) and you also have it set to save copies of sent messages. Those can't be saved because there is no room, and so the send also fails.

Email Guy

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