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View Email Guy back this weekGeneral

From: Email Guy
Subject:       Email Guy back this week
Date: June 23, 2008 3:36 PM
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I was out of the office last week and I'm catching up the pending comments now. I should have them caught up tomorrow. Thanks for your patience.

View Ad-Free Web Mail option now availableGeneral

From: Email Guy
Subject:       Ad-Free Web Mail option now available
Date: June 12, 2008 8:28 AM
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Yesterday we added a new option to allow Ad-Free Web Mail for any account.

Click on MyAccount at the top of any EarthLink page and log in there using your master account or primary email address. Then on the left side of the page click on "My Plan Details".

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You'll then see all your upgrade options displayed on the right, and Ad-Free Web Mail is the first one at the top. Just click on Enable or on More Info and follow the instructions.

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Regular readers of the blog know this is something I've been working on for a while but didn't have specifics of how it would ultimately come out. Many users have asked for this option and have been eagerly waiting for it. I got you the best deal I could (details below), and I know many users will find it attractive. EarthLink allows you the freedom to access your mailbox using any email software of the your choosing, and Web Mail is one convenient way to manage your email. Web Mail doesn't require you to install any software and it can be accessed from any computer and any browser. But Web Mail has always displayed banner advertising and some users object to that. See the FAQ for more discussion on that topic.

If banner ads cause you any trouble or slowness when using Web Mail, or you just find them annoying, or you have a small display and would benefit from recovering that extra screen space, now you can. For 99 cents a month, all Web Mail advertising will be turned off for all your mailboxes, no matter how many mailboxes you have on your account. Most users have 2 or 3 mailboxes, many have 8 or more. The upgrade is just one flat price for all your mailboxes, and it's $0.99. You can make a couple of clicks on your MyAccount page and turn the ads off, and if at any time you want to discontinue the upgrade, you do that the same way.

When you upgrade to Ad-Free, all advertising banners that appear in Web Mail after you log in are removed. This includes the little one at the upper left of the page too, not just the large banners. Ad-Free means Ad-Free. Of course the one on the login page remains because we don't know who you are until you log in to Web Mail. After login, your Inbox will use the full browser page to display without any space taken up by advertising.

On Friday of this week users with banners turned on will notice a change to the banner layout in Web Mail, which is coincidental and unrelated to the new Ad-Free option. About a year ago the main banner on the Inbox page was moved from the top of the page to the right side of the page. At the time that move was made, 15% of our users were running an older 800x600 display size on their computer, and those users benefit from the side placement. There are fewer of those users today, but it is now being put back for two other reasons as well. We now think it is more intrusive on the side for most users, after having it for a while and getting feedback. And, the banner industry is fickle and they are moving away from that skyscraper style now, and they prefer the top placement again.

Again, to choose the Ad-Free option click on MyAccount at the top of any EarthLink page and log in there using your master account or primary email address. Then on the left side of the page click on "My Plan Details". You'll see all your upgrade options there, and Ad-Free Web Mail is the first one at the top. Just click on Enable or on More Info and follow the instructions. Note that if you are already logged into Web Mail when you browse to MyAccount, you'll be automatically logged in under the same email address. If that is not your master or primary address, you'll have to log out and then back in using the master before you can make account changes.

Please continue to provide feedback and we'll continue to make Web Mail better for you. Lots of things are coming up this year.


View Web Mail 5.61 Released June 13Releases

From: Email Guy
Subject:       Web Mail 5.61 Released June 13
Date: June 12, 2008 8:00 AM
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Tomorrow, users with banners turned on will notice a change to the banner layout in Web Mail. About a year ago the main banner on the Inbox page was moved from the top of the page to the right side of the page. At the time that move was made, 15% of our users were running an older 800x600 display size on their computer, and those users benefit from the side placement. There are fewer of those users today, but it is now being put back for two other reasons as well. We now think it is more intrusive on the side for most users, after having it for a while and getting feedback. And, the banner industry is fickle and they are moving away from that skyscraper style now, and they prefer the top placement again.

There were no other changes in this release.