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View UpdateGeneral

From: Email Guy
Subject:       Update
Date: July 21, 2009 12:50 PM
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All blog feedback has been caught up today, so check your comments.

We're actively working on Web Mail 6.1 to fix some bugs that have been reported in the new release, and to finish a few enhancements. I hope to release that within the next couple of weeks. All the feedback that came in via the Feedback mailbox (link at the top of Web Mail) has been very helpful. Here's some highlights of the massive amount of feedback we received after the new release.

  • Typically almost all regular feedback email is to report a problem or complain about something (which is usually good, we need to know) with maybe 5% just emailing to compliment us on something we did right. But this time, in the week following the new release 31% of all feedback was pure praise from users who love the new interface, feel like it is faster, or like the new features. For comparison, less than 10% was from users who either said they prefer the old interface, or they don't feel like changing and chose to opt-out to what is familiar. We provided the convenient opt-out to keep those users happy, and in fact less than 3% of all users have actually opted-out of the new interface after 3 weeks.

  • The other 60% of the feedback was normal stuff like bug reports and enhancement requests, with the user neither complaining or praising. We received hundreds of good suggestions for enhancements and improvements, and we will be using those to prioritize things and guide some upcoming tweaks.

  • Many people asked for a way to save the Rich/Plain compose setting between sessions, and that is coming in the very next release, as a new selection in Preferences. We're also adding more options to the rich text compose in the upcoming release. Then in a subsequent release we will also allow you to save all your preferred font settings (size, color, etc) between sessions.

  • We also got a lot of good feedback about things that initially confused people, and we're working on making some of those more intuitive.

Thanks for all the good feedback.

View Email Guy out of officeGeneral

From: Email Guy
Subject:       Email Guy out of office
Date: July 2, 2009 8:41 AM
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I'm on vacation until July 14 and will catch up pending comments at that time. In the meantime, please submit your feedback about the new release using the Feedback link at the top of the Web Mail page.