www.earthlink.net myEarthLink myVoice My Account Support webmail.earthlink.net

« October 2009   |   Back to MAIN   |   February 2010 »

View Some updates on a few thingsGeneral

From: Email Guy
Subject:       Some updates on a few things
Date: December 4, 2009 12:08 PM
Permalink   |   Comment About This

I haven't been able to spend much time answering comments lately, but I've read them and published them (and I always read them). I'll get some individual ones answered today. Here is an update on some current issues which you have reported:

  • A number of people have reported the new bug where forwarding or replying to messages is enforcing a size limit less than 10MB. We have fixed this now, and should get the update released in the next couple of weeks. Currently you can only forward about 6 to 7 MB in one message. For techies who are interested, the last release is incorrectly checking size after email encoding instead of before, which means the limit is about 35% lower than it should be. This problem doesn't happen with new messages, only forwards or replies.
  • For users who have opted to use the older Web Mail interface (or are forced to with old browsers), the duplicate sending problem is still occurring, and the "internal error" message after sending happens occasionally. Those are also fixed in the upcoming release.
  • We did have a partial outage on Tuesday of this week where some users could not log into their mailbox, and delivery of incoming messages was delayed. That was fixed Tuesday night.
  • For a few days some users reported getting timeouts when sending a message from Web Mail, and that problem is resolved.