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Try out the new Mobile Email - 03/16/10

From: Email Guy
Subject:       Try out the new Mobile Email
Date: March 16, 2010 12:37 PM
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We have now quietly released the Mobile Email web site for mobile devices and it is live and can be used. We just haven't begun promoting it yet while we work out the kinks. Readers of this blog can be among the first to try it out.

If you use a mobile phone browser you can navigate to

This is a mini-version of Web Mail formated for mobile devices. It allows you to read, reply to, and send emails, but does not have the more advanced features of Web Mail.

In a couple weeks we will be putting a link in Web Mail to further instructions, including how to use the native POP software that is present on many mobile phones. So there are two ways to get your email on your phone.

Look for more information on this soon.


Posted by: Brandon   |   March 16, 2010 1:46 PM    |   (1)

Thanks for this option. You are headed in the right direction now.

I logged in and first thing I noticed was no HTML e-mails. Is that an issue with the default browser on my Blackberry, or is HTML not available yet for smartphones?

The email viewer there is text only, so in MIME/html emails it looks for the text part. Most emails have a text part for this purpose, but some don't. Displaying MIME emails properly on mobile phones isn't supported by most mobile browsers. Text-only also makes it faster.

Email Guy

Posted by: W.D.Goodwin   |   March 17, 2010 10:42 AM    |   (2)

Mobile Mail -- Good start -- Thank you !

Please thank everyone involved for getting this operational.

Need option to turn off html to eliminate spurious code that confuses display of text on these small mobile screens (using Palm CENTRO on Verizon).

Thanks again !!!

Posted by: Greg   |   March 17, 2010 7:13 PM    |   (3)

Was pleasantly surprised to get the re-direct this morning! First feature request: Forward/Back buttons to move through messages. Since the whole idea is to streamline, if I am trying to read a few new messages, it is very inefficient to keep having to return to the menu to select the next message...


Posted by: Tim   |   March 18, 2010 10:23 AM    |   (4)

Can't find a way to empty trash on this mobile version.

Went to that folder but could find no empty option.

Can u help?


To do that you have to log into the regular Web Mail with your desktop browser. There is a Preference setting there to auto-delete Trash as frequently as every day, with the default being 14 days.

Email Guy

Posted by: Happy customer   |   March 20, 2010 8:35 PM    |   (5)

Thanks! I just tried it and am very happy with it. I have an HTC Touch Pro on the Sprint network, and Sprint's method of accessing my email didn't work as consistently as I had hoped. This is much better.

Posted by: Calvin Branche   |   March 21, 2010 12:26 PM    |   (6)

I am not pleased that you have screwed up accessing Email from my IPhone. Three phone calls to Earthlink have not solved the glitch.

What bothers me most is that Earthlink created this "new" mobile email without any warning to current users.

As it is right now when I am at work I cannot access email to my (deleted)@earthlink.net account. And that is not the Iphone at fault; it has not changed anything. Earthlink, in its own words:

"We have now quietly released the Mobile Email web site for mobile devices and it is live and can be used. We just haven't begun promoting it yet while we work out the kinks."

That is not the way to do things. Work out the kinks before hand, because if you lose customers what have you gained?????

I'm sorry support didn't give you the instructions you needed. The use of the Mobile page is completely opt-in. You have to actively select that option when you navigate to the Web Mail site with your mobile device, when the option page comes up. The default option there is to not redirect to the Mobile site. At any rate, you can easily switch back at any time by simply clicking the link on the Mobile login page, under the login box, that says, "Use regular Web Mail." That will switch you back and stay there without redirecting you again.

All mailboxes can log in to either site and they use the same authentication, so I can only guess that you may have entered the wrong password on the Mobile site, while your correct password was probably saved for the regular Web Mail login page. If an account works on one site, it should work on both of them.

I've resent the support documentation to our agents, thanks for bringing this to my attention.

Email Guy

Posted by: Greg   |   March 22, 2010 2:24 PM    |   (7)

Just discovered that the "Session Expiration" preference doesn't seem to apply to this mobile client, which seems like a bug to me...


It's by design. A personal mobile device isn't generally shared, so unless you explicitly log out, the mobile device doesn't ever require login again after you have done so once and the cookie is saved on the device. If you want the device to require a login then just log out of email after checking it.

Email Guy

Posted by: Patrick   |   March 23, 2010 7:06 PM    |   (8)

Thanks for adding the mobile phone webmail access, however it doesn't seem to work for me on my iPhone using the Safari browser. If I choose the old webmail I get in fine, but on the new mobile version whenever I click "Check Mail" it just re-loads the same page without showing recent mail. The only thing that ever came up were two really old Earthlink newsletters. If I go to folders and choose a folder, the same thing happens: no new mail. Is it possible that you have not made this functional for ix.netcom.com addresses?

The problem with netcom.com mailboxes not displaying the messages present in the mailbox is being fixed now.

Email Guy

Posted by: bob boldi   |   April 9, 2010 5:09 AM    |   (9)

I just tried mobile-mail using a samsung gt-s5233w.
I can see the mobile site, but i have only 3 messages in the in-box and these are NOT in my normal
in-box and on my
normal site i have many e-mails -- what am I missing - thanks

We're investigating this now. It looks like the problem is only with your domain and a few others, and it should be fixed soon.

Email Guy

Posted by: Peter Ulrich   |   April 9, 2010 11:33 PM    |   (10)

When I try the m.webmail.earthlink.net link on my mobile phone, I get an error message, "untrusted server certificate". What server certificate(s) does webmail use? My phone is a Motorola E815 from Verizon, with an Openwave browser, which has 6 security certificates (2 verisign, 2 GTE, 1 entrust, and 1 RSA). All the certificates on my phone are valid until 2028.

Posted by: David Brinkman   |   April 23, 2010 11:29 PM    |   (11)

Upon logging into my webmail on my iPod Touch today, I noticed EarthLink's offer to redirect me to mobile webmail and decided to try it. There were three Earthlink-generated emails in the in-box (which is a mystery, because they are not in my regular webmail in-box). In any event, I opened and read two of them, and found that if I scrolled all the way to the bottom, I could send each of those to Trash (though not empty the trash folder). But the third canned message displays merely as a header in a peach-colored box, which states something to the effect that there is an error in the message, and only so much of it as can be displayed, which is zero characters, has been displayed. So, of course, scrolling down gets me no where, and there is apparently no way to send this message to trash.
So, before I use this facility for anything important, I'd like some confirmation that what I send in it will show up in my Sent folder in regular webmail, that replies to emails that I send while using it will appear in the in-box of my regular webmail account, and that I will not forever have to look at that @#$%^&* defective email that remains in the in-box.

Yes, the Sent folder is the same one viewed in Web Mail and it will show your messages sent from Mobile Email. However, there is currently a problem with using the Mobile site with your domain, which is why you are not seeing the rest of your messages. We are working on this now.

Email Guy

Posted by: Jimster   |   April 24, 2010 12:04 PM    |   (12)

I have a netcom.com account. Although I can access my netcom account via Mobile WebMail, none of my emails are present. Instead I just have the latest Earthlink newsletter. It is like I am connecting to a new and different account. I am using a Samsung Impression. Earthlink Tech Support could not help me and instead suggested I configure my phone to use POP, but I apparently cannot do that either. Any suggestions?

We're investigating this now. It looks like the problem is only with your domain and a few others, and it should be fixed soon.

Email Guy

Posted by: L   |   May 7, 2010 9:50 PM    |   (13)

I went to the mobile site and it showed that I had an email sent from earthlink (one of those tips and tricks messages) but no other messages. Yet, when I logged into webmail on the desktop computer, I had six messages waiting. This has happened more than once. Am I doing soimething wrong?

We're investigating this now. It looks like the problem is with your domain (an uncommon one) and a few others, and it should be fixed soon.

Email Guy

Posted by: royc   |   May 21, 2010 11:07 PM    |   (14)

Is Earthlink mobile email intended to work with mobile phones that have WAP browsers? These are the more basic and some mid-level phones that have "wireless web" capability, but don't have a full HTML browser. With my phone's WAP browser, I get an error when I try to log in:

Security Error: Untrusted server certificate

Posted by: AlexSieg   |   June 2, 2010 7:49 PM    |   (15)

I followed the instructions for setting up earthlink mail on my ipod Touch, but I can't seem to receive any emails. Can you please help me figure this out? I've used the settings posted on your site. Also, I navigated to the m.webmail.earthlink.net page, tried to log in using username and password, but when I submit I am returned to the login page without further explanation.

Posted by: L   |   July 25, 2011 10:26 PM    |   (16)

When I use the mobile version to check my email on my phone, I log in and receive the message "error in communication" before I'm taken back to the login screen. I'm getting tired of wasting data on this and not being able to log on. I've had this problem for months and have asked about it before but have received no answer. Please help. Thank you.

Posted by: David Sale   |   January 26, 2012 3:50 PM    |   (17)

Interesting tool, but unfortunately you have eliminated a major tool that I use when I'm on the road. since I frequently travel without my laptop, and use my phone for e-mail, I need to be able to delete mail from the server that is junk. By being forced to use the mobile e-mail, I can no longer access the primary feature I need. the regular Earthlink webmail offers a choice to use the mobile or regular. when will you be allowing that option, or allowing email deletion on the mobile version? also it would be very helpful if Earthlink would start notifying customers of changes beforehand, as this occurred when I am in the middle of a trip where the deletion of email through my phone was part of the trip plan.

I assume you are referring to using the m.webmail. page and not an email application on your phone. We didn't change anything there anytime recently. You can switch to regular Web Mail using the link on the Mobile login page. Just sign out, then click that link. It will set a cookie that keeps you on the regular one unless you decide to switch it manually.

Also, the mobile email page does allow you to delete any message by viewing the message and using the buttons that appear at the bottom.

To get more mobile functionality some users prefer to use the email program that comes with their phone, by just setting the POP server to pop.earthlink.net to retrieve your messages. Of course that only gives you access to the Inbox and not other online folders.

Email Guy

Posted by: David sale   |   January 26, 2012 7:59 PM    |   (18)

I can get to the mobile web hosting page but it will not connect to let me see my mail. also, the transfer from the the web hosting page goes to the regular Earthlink web mail page, and then sends me back to the web hosting email sign-up....and into a loop.

I see now that you are using a hosted domain and not using EarthLink consumer Web Mail, so my answer was invalid. You'll need to contact customer support for that one.

Email Guy

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