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Close Update on the new Web Mail interface04/17/09

From: Email Guy
Subject:       Update on the new Web Mail interface
Date: April 17, 2009 11:59 AM
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We've been gradually turning on the Web Mail 6.0 interface for a few thousand users at at time and soliciting feedback so that we can fix any problems before rolling it out 100%. We'll be doing one or two more test batches and then hopefully turn it on for everyone with in the next 3-4 weeks. I previously posted more information about the new interface changes here.

Here's a live screenshot:


If you want to be in the next batch of users who get to try it first, let me know here and I'll put you on the list. During this period we have a link that allows you to opt back out if you have trouble.

Close Web Mail 6.0 is near!07/14/08

From: Email Guy
Subject:       Web Mail 6.0 is near!
Date: July 14, 2008 12:45 PM
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Finally we're getting close to releasing the new and improved Web Mail interface, and some very nice new features based on your feedback.

Here's a sneak peek (click image to view full size):


I'll be providing more details about which new features get included in the first round when we get close to the release date. The obvious change is a much more usable layout, with tasks on a toolbar at the top and a re-organized folder tree. There will be some other goodies too, so stay tuned. Some of what might be included is listed in this older post, when 6.0 was just a concept. We've refined it a bit since then.

Close The Web Mail Survey Results05/08/08

From: Email Guy
Subject:       The Web Mail Survey Results
Date: May 8, 2008 3:04 PM
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Thanks to everyone who participated in our recent survey.

I received thousands of responses, and statistically the sample size indicates a 99% confidence level that the quantitative responses (multiple choice) fall within +/- 2.5% of the mean for the entire Web Mail user population. That means the answers should fairly represent most users. There was also great participation in the open-ended questions, where you could describe what you need or would like to see in Web Mail. I added all those answers up too (thousands of open-ended answers and I read every single one) and there were a lot of repeated themes that I'll summarize and rank.

As promised, I'm publishing the full results here. We're still digesting all the information internally and formulating plans to try and better meet the top needs of our users. But you can count on a lot of this information leading to specific solutions.

The survey gathered 3 sets of useful data:

  • Web Mail usage by tenure, frequency, connection type, browser, and OS.

  • Web Mail satisfaction for reliability, speed, features, storage, and ease-of-use.

  • Unmet needs and desired improvements.

We asked 8 required multiple-choice questions for quantitative and ranking data, and 3 optional open-ended questions for additional data on user needs and problems. Here's the results, and some comments summarizing what we learned:

        Continue reading "The Web Mail Survey Results" » »

Close Take the Web Mail Survey03/24/08

From: Email Guy
Subject:       Take the Web Mail Survey
Date: March 24, 2008 1:48 PM
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UPDATE: the survey is now closed. Thanks to all who participated. We'll publish a summary here soon.


  We want you!

Your opinion is needed! I want to make sure we spend our time working on the things that are most important to you. Please participate in the Web Mail survey to let us know what you think. It's only 10 questions, and you can complete it in less than five minutes.

Access the survey by clicking here.

When I have enough responses I'll publish a summary here on the blog.

Close News Preview coming soon to Web Mail !04/09/07

From: Email Guy
Subject:       News Preview coming soon to Web Mail !
Date: April 9, 2007 11:32 AM
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If you use myEarthLink you already know there is a handy Email Preview widget there that you can use to view the subject lines of recent messages arriving in your Inbox, and you can click them to go straight to that message in Web Mail. Well now we're going to do the same thing from our end, and allow you to view current news headlines in Web Mail, and you'll be able to click them to go straight to that news channel in your myEarthLink pages. All headlines are linked directly to the full story, which will open in a new window when clicked and not interrupt your Web Mail session.


The News Preview is completely optional, and there's a handy link on the upper right that allows you to choose whether you want to view the news headlines first, or your Inbox list first when you log in to Web Mail. The new Preference setting is shown below.


A new "News Headlines" link on the left also allows you to bring this view up in Web Mail any time you want to check it. The news feeds are updated every few minutes 24/7 and are always current.

This feature should debut in about 3 weeks. In this first release of the feature you won't yet be able to customize the selection of headline sources and we've chosen the two most popular ones. In a future release we plan to add some options to allow you to choose from among a variety of news categories to be displayed.

Close Web Mail 6.0 Sneak Peek (updated)12/08/06

From: Email Guy
Subject:       Web Mail 6.0 Sneak Peek (updated)
Date: December 8, 2006 10:38 AM
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I've updated this post and moved it back to the top of the list to get some user feedback now that our blog is fully live. I had originally posted this before we got the blog linked to Web Mail for all users to find it.

We're working on a new and improved layout and style for Web Mail to release in Q3 2007. Web Mail 6.0 will fix a number of usability problems, make the layout more logical, and have an updated, cleaner look-and-feel. Here's a mockup that is still being refined.

[ Click to view larger image ]


Over time the left navigation panel has become cluttered with additions and become somewhat disorganized. The new layout takes the task links out of the left panel and puts them in a convenient toolbar over the main content area. The left panel will then only contain folder links and not primary tasks, which are all being moved to the toolbar. Some of the other changes are:

  • Moved the signout link to the top.
  • Made the Inbox the topmost folder, as it should be.
  • Grouped the protection features and spam folders together at the bottom.
  • Improved the "Move to" control to be a one-step action.
  • Made the preview toggle much more obvious and intuitive.
  • Eliminated the visual clutter of all links being underlined as almost everything is a link.
  • Allow hiding the folder panel to get a larger Inbox view.
  • Updated the syling to be more visually appealing.

The improved layout and particularly the toolbar will pave the way for some performance changes we plan to make using AJAX to dynamically refresh the content area when task buttons are clicked. That will eliminate some of the full page refreshes that occur today when you change tasks or views. We already do this today with the Compose view. Click on "Write Message" in Web Mail today and you'll notice that the view changes instantly without fetching anything from the server and without refreshing the page. This idea will be expanded to other tasks.

Something we won't be doing to Web Mail, is going in the direction we see a lot of other Web Mail providers taking, where they are making pages very graphics-intensive in an attempt to make Web Mail look more like a stand-alone email software application (client application) running on your own computer. We believe a web application must first and foremost be light-weight and responsive, and that it shouldn't try to imitate a heavy client application. The concept shown here will have about the same weight as the existing Web Mail, hopefully even less.

As always, feedback is welcomed.