www.earthlink.net myEarthLink myVoice My Account Support webmail.earthlink.net


Close Web Mail 6.3.9 released June 2806/28/12

From: Email Guy
Subject:       Web Mail 6.3.9 released June 28
Date: June 28, 2012 3:52 PM
Permalink   |   Comment About This

Today's release includes the long-awaited Positive Whitelisting feature.

With this feature you'll never again have messages from known senders that get marked as spam and sent to the Known Spam or Suspect Email folders. When enabled, any email from a sender that is in your Address Book will always be delivered to the Inbox. Just go to your spamBlocker Settings page to turn the feature on or off as shown below.


We've also added a setting there to automatically add a known sender to your Address Book if you find a message from them in your Known Spam folder.


To edit your spamBlocker settings click on the Edit link beside "spamBlocker" on the left side of any Web Mail page, then select the Settings tab.

Close Max Message Size Increased05/30/12

From: Email Guy
Subject:       Max Message Size Increased
Date: May 30, 2012 11:07 AM
Permalink   |   Comment About This

Today we changed the maximum allowed email message size from 10MB to 20MB, for both incoming and outgoing messages.

In Web Mail you'll see the limit labeled on the Write Message view.

Message Size

So now you can both send and receive files up to 20MB with an email message. Note that this is the combined size for all files you attach to the same email message.

This is a good time to explain why sometimes the size of an email message is not exactly what it seems and can be confusing. Our limit of 20MB is a true limit meaning you can actually attach a file to your message that is right at 20MB (allowing a few extra bytes for the message body) and send it. And you can receive that same file. But when you look at the received message in Web Mail (or your Sent copy) you may notice in the Size column that the message is now about 27MB. That's because all files attached to any email must go through something called MIME encoding for transport. That makes the files bigger, usually about 35% bigger. And it's stored in your mailbox in the encoded form until you retrieve the file and save it to your computer, at which point your email program (or Web Mail) decodes it for you and restores the original size.

So we actually allow you to receive messages that are 28MB after encoding, because a 20MB message will get about that big when sent. And you can send out a 20MB file either from Web Mail or from your favorite email program, and we allow for the extra size from encoding on the back end.

Close More Email Space available now12/20/11

From: Email Guy
Subject:       More Email Space available now
Date: December 20, 2011 4:11 PM
Permalink   |   Comment About This

Beginning a few days ago we increased the maximum quotas for paid mailbox upgrades. The maximum available had been 400MB for a long time, and we've increased that to 3.1GB (3100MB). The default quota for all mailboxes is still 100MB, which is all you need if you mostly use POP and store your email on your computer. If you mostly use Web Mail or you like to leave all your email on the server, then you might need a higher storage quota.

Get more information from this FAQ:

To purchase email upgrades log into your MyAcccount at myaccount.earthlink.net. Complete instructions are at the link above.

Close Web Mail 6.2.14 Released on 4/1404/19/11

From: Email Guy
Subject:       Web Mail 6.2.14 Released on 4/14
Date: April 19, 2011 1:43 PM
Permalink   |   Comment About This

You may have noticed the new "What's New" button on the right side of the toolbar.


We'll use that page to describe new features and tell you how to use them. Currently it describes the font preference setting that was new in the last release.

This release also included two important bug fixes:

  • The error that was occuring when deleting the last message in a folder, is fixed.
  • We fixed a cause of lost sessions where you would be returned to the login page during an active session, or get an error "due to inactivity".

Close Web Mail 6.2.11 Released Today02/14/11

From: Email Guy
Subject:       Web Mail 6.2.11 Released Today
Date: February 14, 2011 10:50 AM
Permalink   |   Comment About This

This release fixes a few bugs reported by users, and also adds a much-requested enhancement.


  • You can now save your desired font settings to compose messages, including font name, size, color, and italic/bold/underline. There are two ways to save your preference. When composing a message just set the font the way you want it and click the Save icon on the far right of the toolbar (looks like a disk icon). You can also go to Preferences / Sending & Replying, under the New Message Editor Settings.

    After saving, all new messages and replies will be in the style you saved, by default. You can still edit in-line using the toolbar to modify the saved style for any particular message.

Bug Fixes

  • Fixed 500 Server Error when attempting to log out.
  • Fixed cursor not appearing in To field by default on some browsers.
  • Fixed Chrome browser opening new tabs for all links.
  • Fixed Anonymous Email link not appearing in Preferences for some users.
  • Fixed a highlight format problem in compose with Firefox.

Please let us know if anything isn't working right.

Close Timezone fix09/17/10

From: Email Guy
Subject:       Timezone fix
Date: September 17, 2010 11:21 AM
Permalink   |   Comment About This

In the latest maintenance release of Web Mail, which went live on 9/13, one of the significant issues we fixed is the longstanding timezone issue that affected some users. A small number of users would sometimes have the wrong timezone displayed in Web Mail and also stamped on outgoing messages. It would always be ET (GMT-5) even when they were in another timezone. This should be fixed now.

Please let me know if you encounter a problem with this again.

Close Try out the new Mobile Email03/16/10

From: Email Guy
Subject:       Try out the new Mobile Email
Date: March 16, 2010 12:37 PM
Permalink   |   Comment About This

We have now quietly released the Mobile Email web site for mobile devices and it is live and can be used. We just haven't begun promoting it yet while we work out the kinks. Readers of this blog can be among the first to try it out.

If you use a mobile phone browser you can navigate to

This is a mini-version of Web Mail formated for mobile devices. It allows you to read, reply to, and send emails, but does not have the more advanced features of Web Mail.

In a couple weeks we will be putting a link in Web Mail to further instructions, including how to use the native POP software that is present on many mobile phones. So there are two ways to get your email on your phone.

Look for more information on this soon.

Close Web Mail 6.1.7 released today09/30/09

From: Email Guy
Subject:       Web Mail 6.1.7 released today
Date: September 30, 2009 8:50 AM
Permalink   |   Comment About This

UPDATE: The changes listed below were put back into production today.

This release fixes a number of bugs reported by users, and also adds a few enhancements. Here's a partial list.


  • Moved the links (now buttons) for whitelist sync and domain whitelist editing so users with spamBlocker on High can find them more easily.
  • Increased the message list length when Preview is enabled.
  • Increased the Preview pane size to use the full page.
  • Added a new Preference for the default compose mode (rich or plain). In the next release we'll also be adding the ability to save your preferred font style between sessions.
  • Improved the rich text compose toolbar with more selections for fonts and styles, and added a new emoticon button.
  • Put back a 1-px line between the message listings for readability.

Bug Fixes

  • Fixed some problems using rich text compose on certain browsers including Firefox 2 and Safari.
  • Fixed the bug that would sometimes display random status code error messages.
  • Fixed the default style displayed in plain text compose to be Courier New 11, which matches the font displayed when viewing plain text messages.
  • Fixed some problems with Address Book groups, including adding the selector for assigning existing contacts to groups.
  • Fixed a problem that prevented some users from saving drafts.

Please let us know if anything isn't working right.

Close Web Mail 6.0 released to all users today06/30/09

From: Email Guy
Subject:       Web Mail 6.0 released to all users today
Date: June 30, 2009 6:07 AM
Permalink   |   Comment About This

The new Web Mail 6.0 that we've been beta-testing was released to all users this morning.

If you have a very old browser you may not see it as you are automatically redirected to a legacy server. That's the same servers you will go to if you opt-out of the new Web Mail (link at upper right).

I'll post more later, I just wanted to begin a thread for feedback. I'll also catch up the comments from the past couple of weeks that I didn't have time to get to as we were getting ready for this release.

UPDATE: below are some snippets from the feedback mailbox in the first few hours. For those who don't like it, we provided an opt-out, and there aren't very many people using that. We're also getting a lot of good suggestions and a few bug reports, which we'll get right on.

I'll post about some of the suggestions and what we plan to do next soon. Two big ones that are coming soon and many people already commented on, are a preference to save your default font settings for compose, and an autosave to drafts. Those are already in progress.


I like the new look and ease of writing and reading messages! I was surprised to find the change when I logged on tonight, but, so far, am very pleased.

I do like the "new" look!!

I like the new Web Mail format. Easier to read and seems to make more sense. Thanks.

I love the new look and now it time to up date the home page to give the home page life. Some of the home page need to be taken out; Again great web mail look.

Thanks for finally moving Sign Out to the top. It would be easier to find and use if it were a button on the blue bar, next to News. It is not like the other things in the top utility links.

The new format is great. I like the new Search Mail feature. I no longer see the error codes. Keep doing good work.

AT first glance I didn't like it, but after the following "first use" I'm VERY happy - you have considered every issue I've felt in working under the old pages - no trouble getting color/fonts; more than three attachments possible - I LIKE IT! THANK YOU!

Great new look! KUDDOS!

i like this system. i only just started it but it looks great. good job.

THANK GOD FOR THE SEARCH FUNCTION!!!!!!! It took you guys a long time, but I am really glad to hae it

Just a note to say Thank YOU for the new format and Options with sending a email. I appreciate your help and great service!

This new WebMail is really NICE! Everything that has been an inconvenience, has been resolved!! Thanks!

Absolutely love the new design!!

Not an issue - just a thank you for moving the Sign Out button to the top where it's much more accessible. I have a small laptop screen, and it's always a drudge to scroll down to the bottom to find the button.

A nice surprise this morning. The new WebMail layout is an improvement over the old version. Sure, it will take a bit of getting used-to, but the flow is cleaner, crisper and faster - faster, I mean as far as my ability to navigate without scrolling.

Good job.

No problems or suggestions. Just wanted to say I really like the new style. Very effective and user-friendly. Keep up the good work.

I like the new Web mail page!

i like the new web mail it faster thank you , i wish it held more save mail that is so good to save , but it faster so thank you

I like your new look.
You have to do this every now and then.

i like the new look!

I really like the new web mail especially the way it handles pictures and attachements.

I like the new webmail. It is more friendly and I would like to walk through the new features.
Do you have a document or link available?
Thank you and have a good day.

I really like the upgrade you have done to the web mail interface!

The new webmail is attractive and easy to use, but you still do not have the feature I most want. Autosave.

I really like the new look of Webmail, being that I use it every day to check my e-mail, it is nice to see the refresh.

I love the new webmail design--it looks great!

I love the new design! Keep up the good work.

Very nice look! Thanks!

Thanks for all you do :)

Like your new look

I like the new look and layout - even took one of my suggestions.

I love the new design except you've lost over half of my address book???????? What did you do with it?

Like the new email! Easy to use - piece of cake to transition to. No having to scroll to get to what I need.

Much better interface. Thanks.

To Whom It May Concern,
thank you very much for nice new Web Mail!

No suggestion here,just wanted to say the new mailboxes are really cool!! Much easier to read and looks very organized.

I like the new look of the left side. Not being very computer literate, keeping it simple works for me.

I think I like your new interface.

Nice to have the Sign Out Form at the Top rather than having to scroll WAY DOWN -

I like the new look. The selection across the top of the page is better...easier access; rather than scrolling down the page to find the button. One thing I would prefer is having HTML as default. I think most of us like to edit the look of our emails without having to select another button.

I see a new look with the web mail page today and I like it. I do however hate the ebay advertisement at the top of the page that has been there since the beginning of time. How can I get rid of that?

Thanks for the new format for WebMail. So far I love it. It is like other webmail programs (Yahoo for one) and so much easier to use!

Wow!!! the new Web mail page is GREAT !!! I just used it the first time, this morning, and it's much faster. Thanks for all you do to make emailing a great pleasure --and safe while doing so:):)

Looks Great!

Close Update on the new Web Mail interface04/17/09

From: Email Guy
Subject:       Update on the new Web Mail interface
Date: April 17, 2009 11:59 AM
Permalink   |   Comment About This

We've been gradually turning on the Web Mail 6.0 interface for a few thousand users at at time and soliciting feedback so that we can fix any problems before rolling it out 100%. We'll be doing one or two more test batches and then hopefully turn it on for everyone with in the next 3-4 weeks. I previously posted more information about the new interface changes here.

Here's a live screenshot:


If you want to be in the next batch of users who get to try it first, let me know here and I'll put you on the list. During this period we have a link that allows you to opt back out if you have trouble.

Close Faster Web Mail for dial-up users04/17/09

From: Email Guy
Subject:       Faster Web Mail for dial-up users
Date: April 17, 2009 11:38 AM
Permalink   |   Comment About This

I had written previously that we were testing some lightweight advertising alternatives for dialup users, that wouldn't slow down the page loads. Yesterday we started running very light text+icon ads instead of banners when you access Web Mail over a dialup connection. The speed improvement is pretty dramatic. So if you are using Web Mail over dialup, it will be faster now.

Also, if you are a dialup user and you have not yet downloaded our free Accelerator, you should do so. It speeds up all web sites, and particularly EarthLink Web Mail. Email, attachments, and the Web Mail pages themselves all load quite a bit faster using the Accelerator.

In my tests over dialup with the new light ads combined with Accelerator, Web Mail pages load almost as fast as a broadband connection. Of course this will depend on the content of your mailbox as long message lists and large messages will slow things down. But you'll see a big improvement.

Download EarthLink Accelerator from the links on the Web Mail login page, or just click here.

Close Print wrapping issue fixed, other updates01/13/09

From: Email Guy
Subject:       Print wrapping issue fixed, other updates
Date: January 13, 2009 5:40 PM
Permalink   |   Comment About This

Monday morning we put out a bug fix for the print wrapping issue that began in December. It should be fixed now. At the same time we also fixed a bug that cause some messages to not have a horizontal scroll bar available in the Preview pane.

We also added a few hundred more users to the new 6.0 interface (see picture lower down the main page or click here) as we toe-in the release to make sure everything is working ok. You'll know you have it when you see a new toolbar across the top of the Web Mail page. If you are on the new interface and leave feedback here, please mention it. We plan to roll it out to all users in the next month or so.

I'm on jury duty all week and have not caught up incoming comments but will try to get to them later this week.

Close Ad-Free Web Mail option now available06/12/08

From: Email Guy
Subject:       Ad-Free Web Mail option now available
Date: June 12, 2008 8:28 AM
Permalink   |   Comment About This

Yesterday we added a new option to allow Ad-Free Web Mail for any account.

Click on MyAccount at the top of any EarthLink page and log in there using your master account or primary email address. Then on the left side of the page click on "My Plan Details".


You'll then see all your upgrade options displayed on the right, and Ad-Free Web Mail is the first one at the top. Just click on Enable or on More Info and follow the instructions.


Regular readers of the blog know this is something I've been working on for a while but didn't have specifics of how it would ultimately come out. Many users have asked for this option and have been eagerly waiting for it. I got you the best deal I could (details below), and I know many users will find it attractive. EarthLink allows you the freedom to access your mailbox using any email software of the your choosing, and Web Mail is one convenient way to manage your email. Web Mail doesn't require you to install any software and it can be accessed from any computer and any browser. But Web Mail has always displayed banner advertising and some users object to that. See the FAQ for more discussion on that topic.

If banner ads cause you any trouble or slowness when using Web Mail, or you just find them annoying, or you have a small display and would benefit from recovering that extra screen space, now you can. For 99 cents a month, all Web Mail advertising will be turned off for all your mailboxes, no matter how many mailboxes you have on your account. Most users have 2 or 3 mailboxes, many have 8 or more. The upgrade is just one flat price for all your mailboxes, and it's $0.99. You can make a couple of clicks on your MyAccount page and turn the ads off, and if at any time you want to discontinue the upgrade, you do that the same way.

        Continue reading "Ad-Free Web Mail option now available" » »

Close Web Mail 5.61 Released June 1306/12/08

From: Email Guy
Subject:       Web Mail 5.61 Released June 13
Date: June 12, 2008 8:00 AM
Permalink   |   Comment About This

Tomorrow, users with banners turned on will notice a change to the banner layout in Web Mail. About a year ago the main banner on the Inbox page was moved from the top of the page to the right side of the page. At the time that move was made, 15% of our users were running an older 800x600 display size on their computer, and those users benefit from the side placement. There are fewer of those users today, but it is now being put back for two other reasons as well. We now think it is more intrusive on the side for most users, after having it for a while and getting feedback. And, the banner industry is fickle and they are moving away from that skyscraper style now, and they prefer the top placement again.

There were no other changes in this release.

Close Web Mail 5.60 Released April 1104/11/08

From: Email Guy
Subject:       Web Mail 5.60 Released April 11
Date: April 11, 2008 3:32 AM
Permalink   |   Comment About This

We updated Web Mail today, adding a few improvements and fixing a few bugs. Here's a list of the changes you'll notice.

  1. One big change is an improvement to the Preferences views. We've organized them into a tabbed view, making it much easier to find the setting you're looking for and making it faster for dialup users. Clicking Preferences in the new release, you'll see this:


    All the same settings as before are present, but they're just better organized and easier to get to. Click on any of the four tabs and the related settings will be listed immediately without having to load a new page.

  2. We also updated the pagination control to make it easier to use. That's the buttons at the upper right over your Inbox list, where you navigate through the pages of your Inbox list.


  3. Many users who use spamBlocker set to High wanted the default action in the Suspect Email folder to be Delete, since that is used a lot more than the other selections in the drop-down list. So the default selection is now Delete, but the list of options is unchanged.


  4. You'll also notice some minor changes to the Date column format in your Inbox list. We made this column a little smaller to give more room for the Subject, and made the display format a little more friendly. Instead of seeing a full date including a 4-digit year, now you'll see something like "Apr 11" for any messages received in the past year, and the full year format will only be shown for messages older than 11 months.

  5. And we fixed a few bugs in this release.
    • On the login page, if you have used the checkbox to remember your email address, the cursor will now come up in the password box automatically.

    • Some users couldn't edit their Blocked Sender List, getting an "internal error". That problem is fixed.

    • The setting for "Sign-out Destination" wasn't always being honored, and if certain actions were done during the session (including column sorting) the sign-out would always go to MyEarthLink regardless of your setting. That is now fixed.

As always, please let us know if anything isn't working right, and keep the feedback coming.

Close Follow-up notes to 5.54 release, 2 bugs02/15/08

From: Email Guy
Subject:       Follow-up notes to 5.54 release, 2 bugs
Date: February 15, 2008 6:05 PM
Permalink   |   Comment About This

After a number of user reports, we were able to reproduce two bugs that seem to have been introduced in this latest release. We're working on fixing them now. Both are just minor annoyances so it may be a few weeks before we get the fix out, but I wanted to let you know that we are aware of them already.

Here's the two bugs:

  • ( FIXED ) - When you have checked the box on the login page for "Remember my login" this prefills your username when you navigate to that page. When you use that feature, the input cursor should load in the password box automatically so that you can begin typing, but it isn't. The cursor is coming up in the username box whether you have that saved or not. So you have to click the password box or press the tab key to put the cursor in the right place. It will take that extra step until we get this fixed.

  • ( FIXED ) - When you have changed your Preference setting for the "Signout Destination" and set it to go to the Web Mail login page, that's what you expect to happen. There is one circumstance where this is failing, and the logout is always going to the MyEarthLink page (the other option in Preferences). If you have used the column sorting feature during that session, by clicking on the Sender or Subject column header (or any column) above the message listing, then when you sign out it will go to MyEarthLink regardless of your preference.

I've awarded this second one our "Bizarre Bug of the Year" prize, which began just this year (just today in fact). What does column sorting have to do with the logout preference? I'm sure the developers will figure it out.

Thanks for the reports that helped us find these.

Close Web Mail 5.54 released February 1302/13/08

From: Email Guy
Subject:       Web Mail 5.54 released February 13
Date: February 13, 2008 4:11 AM
Permalink   |   Comment About This

This morning we released a minor update to fix a few bugs. We're still working on some bigger changes and improvements that will be announced soon.

Today's release was actually a big update for our domain hosting customers who access Web mail at webmail.hosting.earthlink.net, since they have not gotten the past few releases and were still on version 5.16.4, while the regular consumer Web Mail at webmail.earthlink.net was already up to version 5.53. So our hosting customers are getting all the updates released in the past five months, all at once. Hosting users can read the prior release notes for 5.50 and 5.51 to catch up on the changes (other release numbers didn't have significant user-facing changes).

The changes included in release 5.54 today are:

  1. We fixed problem that would sometimes cause the cursor on the login page to jump back to the username box while you were typing the password. This caused quite a few complaints from users who inadvertently had their password saved in plain text in the username box. It's fixed now and that shouldn't happen anymore.

  2. New accounts will now properly save the user's "From Name" entered on the first time user screen. This was not being saved properly since the last release, and is fixed now. The "From Name" is what appears on outgoing email with your email address.

  3. Users who have a blank "From Name" saved had been unable to update it and save anything, and that is now fixed. All users should now be able to set and save a "From Name". To set it, just click Preferences / Web Mail Options and scroll down to the From Name setting.

  4. Fixed a bug where the Preference setting for Sign-out Destination was not always being honored correctly.

Stay tuned for more updates coming soon, and continue to let us know about any problems, either here or by using the Feedback link in Web Mail.

Close Web Mail 5.51 released October 1210/12/07

From: Email Guy
Subject:       Web Mail 5.51 released October 12
Date: October 12, 2007 3:00 AM
Permalink   |   Comment About This

We took your feedback and fixed a few things in the 5.50 release from two weeks ago (which you can read about in the two posts below this one) and got a new one out as quickly as we could. Here's the main things that changed in Web Mail today:

  1. The order of the Delete and Spam buttons has been switched back on all views. The Delete is now first, where you are accustomed to having it.


  2. The font used to display plain text messages is changed back to the familiar monospace font (the same one you see here, I switched this back to match).

  3. We adjusted a few of the toolbar button sizes and spacing that was causing width problems on smaller resolution screens.

  4. We made a change that will force an update of the style sheet file on browsers that were holding the old incompatible one in the cache, causing layout problems for some users.

  5. The sizes of the icon columns in the left part of the Inbox list (reply arrow, attachment paperclip, flag, etc) were reduced to allow more of the subject line to show in the list. Also, when there are no icons present, those columns will now collapse and not take up any room.


  6. The text on the Forward control is updated to show an ellipsis (...) as an indication that you must make a selection, to eliminate some confusion. This two-step control is still temporary while we work on one that will be a combination button and selection list, coming soon.


There were also a couple of minor bugs fixed. Thanks again for all the feedback, and we're still working hard on more improvements and will have another release in a few weeks.

Close Web Mail 5.50 released September 2809/28/07

From: Email Guy
Subject:       Web Mail 5.50 released September 28
Date: September 28, 2007 6:00 AM
Permalink   |   Comment About This

UPDATE - see this post for a response to feedback we've received.

Web Mail has some great new features today!

We're making progress towards Web Mail 6.0 and we've decided to make the updates in 3 phases. This is the first phase, version 5.50, and it includes a number of the planned improvements and some bug fixes. Next we'll have 5.60 in a month or so, and then hopefully we'll have the full 6.0 released by the end of this year. Change takes a little getting-used-to, so we don't want to change too much at once. This article explains what we updated in this first phase.

Important: if you keep your browser open all the time and you have not closed it and restarted it since the new release, there may be some issues with the page style that will be resolved once you shut down your browser and re-open it so it can refresh the style sheets that control the page layout. If that doesn't work, clear the cache and try again.

** If you are not seeing the layout exactly like the image below , including the lines between the message list, then you need to refresh your browser or clear your browser cache. This picture is IE7, but Firefox 2.0 or any up-to-date browser will look almost identical.


(click to see full size)

Once your browser has loaded the updated page, here's a list of the improvements you'll see:

There are some changes to the button bar above the message view (in both the preview pane and full message view).


  • The button order has changed, and you'll see a new Print button there, making that feature easier to find and use.
  • We shortened the "This Is Spam" button to just Spam but it still does the same thing.
  • The "Move to..." selector no longer has a button associated with it. Now when you select your destination folder in the list, that click will go ahead and do the move. Fewer steps.
  • On the far right you'll see a new selector for "More Actions...". This list contains features that already existed but were sometimes hard to find, so now they're all in one place and easier to use. The actions are View Headers, View Source, Mark Unread, and Flag Message. All of these work exactly the same as they did before; they are just in a more accessible place. Note that when you are using the Preview pane, there won't be a selection to Mark Unread. You have to turn off Preview to do that (which is also easier to toggle now).
  • Last, notice the Forward selector. This is now a drop-down instead of a button, so that you can choose whether to forward a message inline or "as attachment". Previously it just defaulted to inline, which often caused problems with re-forwarding messages forwarded to you with attached files. In the next release, we're going to make this a combination control with a button area and the drop-down area, so that you will only have to click once for your default Forward type (which you can set in Preferences).

        Continue reading "Web Mail 5.50 released September 28" » »

Close Folder limits increased in Web Mail08/09/07

From: Email Guy
Subject:       Folder limits increased in Web Mail
Date: August 9, 2007 9:58 PM
Permalink   |   Comment About This

Up until today Web Mail had a limit of 40 folders, counting the default folders plus any you created yourself.

Many users asked for the ability to create more, so after looking into this I was able to get this increased to 200. That should be sufficient to satisfy just about all users. The change was made this evening and is in effect now for all mailboxes.

If you have never created a new folder in Web Mail, to do so you simply click the link to Folders on the left side of Web Mail.


This will take you to the Folders page where you can create new folders, delete the contents of any folder with a single click, and delete or rename any folders you created. If you use up the 200 allowed folders, the button at the bottom of the page to "Create Folder" will disappear until you delete a folder to bring you back under the limit.

Close Web Mail 5.16.4 released July 2707/27/07

From: Email Guy
Subject:       Web Mail 5.16.4 released July 27
Date: July 27, 2007 8:31 AM
Permalink   |   Comment About This

This morning we did a maintenance release with only one visible change.

This release fixes the bug where some buttons were not appearing on older browsers, particularly IE 5.5.

We're still hard at work on a number of new features and on the new Web Mail 6.0, which will be ready this fall. Stay tuned for more.

Close Setting your default login and logout page07/12/07

From: Email Guy
Subject:       Setting your default login and logout page
Date: July 12, 2007 1:41 PM
Permalink   |   Comment About This

In case you haven't been following recent releases, there are some new options to control the default page shown on login and after logout.

To set the first page you see after login, click Preferences / Web Mail Options and use this setting:


To set the destination page for after you log out, click Preferences / Web Mail Options (while logged in) and use this setting:


Be sure to click Save when you're done.

Close Web Mail 5.16.3 released July 607/07/07

From: Email Guy
Subject:       Web Mail 5.16.3 released July 6
Date: July 7, 2007 3:42 PM
Permalink   |   Comment About This

I'm on vacation and will publish and respond to your comments when I return. On Friday morning 7/6 a new release of Web Mail was put into production, labeled version 5.16.3.

This release has a number of important bug fixes and a couple feature changes. The main new feature is the addition of a new Preference for setting your Sign-out destination. The default will continue to be the myEarthLink page as it is now, but you will be able to choose the setting to return to the Login page. This will be particularly useful for users who check multiple email accounts, to avoid extra steps. To change the setting, click Preferences, Web Mail Options.

Other than that, this release has the following bug fixes:

  • Forwarding attached files will now work properly.

  • The bug where the spell checker would occasionally delete the message text, is fixed.

  • The preview pane will now properly wrap text to the window and won't require a horizontal scroll if the content can be wrapped.

  • Sorting the message list by the Sender column is fixed.

  • The character limit for entering on the Bcc line has been removed. Note that there is still a limit of 100 recipients for Web Mail, in any combination of To/Cc/Bcc.

  • You can now send a message out with the To line blank, as long as there is an address on one of the address lines (Cc or Bcc).

  • Fixed the layout problem caused by long folder names displayed in the folder list drop-down for the Move messages feature.

  • The spell-check dictionary has been updated and greatly expanded to include many more words. At the same time, we removed a few vulgar words from the dictionary that had been there before.

There are also some fixes that affect certain MIME types that didn't get displayed correctly by Web Mail, and in particular file attachments sent from Apple Mail should now be received properly.

Close Update on the Web Mail 5.16 release05/31/07

From: Email Guy
Subject:       Update on the Web Mail 5.16 release
Date: May 31, 2007 4:20 PM
Permalink   |   Comment About This

A couple updates:

First, and most importantly, we're listening to your feedback. Lots of people voiced an opinion about the new logout destination being inconvenient for them or otherwise undesirable. So we're adding an option to allow you to control that. If you want to have the old behavior of returning to the login page, you'll be able to do that. That option should be ready sometime in June. Thanks to everyone who commented on the change.

Secondly, we have fixed the issue that started yesterday, where links in some HTML emails were not clickable. That should now be be working again in all cases. Let me know if any problems remain.

And lastly, there are a couple other changes on the horizon that affect the impact of advertisements when using Web Mail. The change to the ad position yesterday got a mixed reaction, with some users liking it and some not. In Web Mail 6.0 (see preview here) you will have the ability to hide the left panel and gain a lot of horizontal real estate for your Inbox content. That recovers any width lost to the new ad position, and then some. And yes, I can confirm now that we will have an upgrade option in a few months that will provide an ad-free Web Mail. Look for more information on that later.

Thanks again for all the feedback.

Close Web Mail 5.16 released May 3005/30/07

From: Email Guy
Subject:       Web Mail 5.16 released May 30
Date: May 30, 2007 3:33 AM
Permalink   |   Comment About This

This morning in the wee hours we released Web Mail 5.16. This release has two main changes:

  1. We moved the ad banner to a position that improves the usability of Web Mail. Instead of being across the top of the screen as it has been up until now, we moved it to a vertical location down the right margin. This allows your Inbox to start at the top of the page and reclaim that vertical space. We also made sure that the Inbox view (and every other view) has a minimum width that the banner must be outside of, so that users with a small display resolution like 800x600 will have at least the same amount of usable horizontal space as they did before, but now their content isn't pushed down off the page vertically. We still have about 15% of our users running 800x600 display sizes, so this should be a very welcome change for those users especially. And we believe all users will benefit from the change regardless of display size.

    Yes I know many users would love to see the ads go away completely (see the FAQ), but this change helps make them less intrusive for most users.

  2. The "Sign-Out" link will now log you out of Web Mail just like always, but then load your myEarthLink page automatically, instead of going back to the Web Mail login page. I don't think many users got a benefit from going back to the login page, other than a visual confirmation that you had signed out. Now you'll get your customized myEarthLink page automatically after you're logged out, and you can use the handy Email Preview there to see when you have new messages and click back over to Web Mail. And if you are one who simply closes the browser when finished with Web Mail, that will still log you out too, just like it always has.

We're following this release immediately with final testing on some very important bug fixes that we're all looking forward to, and those should go out within 2-3 weeks. That build fixes the forwarding of attachments (and as a related bonus I'm told this also fixes some other troublesome MIME types that haven't worked quite right), fixes the spell-checker problem, fixes some issues with the Address Book import, and has some other welcome improvements. I'll provide a full list when we do the release.

I'll be posting an update soon on our new Web Mail 6.0 progress too, which includes many improvements throughout the application. You can see the early preview that I posted a couple of months ago in the Plans section. My next update will give some more detail for your feedback.

Close Web Mail 5.15 released April 3004/30/07

From: Email Guy
Subject:       Web Mail 5.15 released April 30
Date: April 30, 2007 2:47 AM
Permalink   |   Comment About This

This morning at about 2:30 AM EDT we released Web Mail 5.15. The only change in this release is the addition of the optional News Preview feature described in this post.

Let us know if you find this feature useful or if anything doesn't work as expected. As mentioned in the description linked above, a future release will give some customization options for choosing the type of news to show in your preview. Also, if you want to skip the news and have your login go straight to the Inbox, just click the link "Choose my default view" and set the option there.

Close Web Mail 5.13.2 released March 2803/28/07

From: Email Guy
Subject:       Web Mail 5.13.2 released March 28
Date: March 28, 2007 4:04 AM
Permalink   |   Comment About This

The maintenance release that I've been promising was put into production at about 3AM EDT today. The release is to fix the several issues that were introduced on 3/7. Thanks for your patience over the past 3 weeks waiting for these problems to be fixed.

The fixes in this release are:

  • Sending attached files with spaces in the filename was failing. That is now fixed.

  • When using Mozilla-based browsers including Firefox 1.x versions, Netscape 7 or 8, and Mozilla 1.x, users encountered problems with the message listing where lines disappeared, some subjects couldn't be clicked, and the page contained a lot of blank space. This is fixed.

  • When using the Preview pane, deleting messages in the middle of the list would cause unread messages higher up in the list to be hidden until the user got a fresh listing by changing folders and back, or logging out and back. This is now fixed.

  • Support for image map tags in HTML messages is now restored.

Thanks again for your patience while we resolved these problems.

Close Web Mail 5.13 released March 503/05/07

From: Email Guy
Subject:       Web Mail 5.13 released March 5
Date: March 5, 2007 10:06 AM
Permalink   |   Comment About This

This morning we launched a minor Web Mail update to fix a number of bugs and issues reported by users. There are a couple of small enhancements to existing functionality in this release (we're still working on some exciting new stuff), but there are a lot of helpful bug fixes.

If you have trouble with the new release using the same browser that worked fine for you before, please try deleting the cached files in your browser, close the browser, and try again. In some browser this is called Temporary Internet Files or Cache.

First, we know about two new problems that were inadvertently introduced in this release, and hope to have them fixed late tomorrow night (3/6) and be working again on Wednesday 3/7. They are:

  1. (FIXED)   When using the message Preview, unread messages in the Sent folder and other folders cannot be viewed. This doesn't affect the Inbox. The workaround until we fix it is to toggle the "Hide Message Preview" at the upper right. Messages that are already read (not bold) are not affected either way.
  2. (FIXED)   The behavior of the "Delete All NN Messages" button in the Suspect Email folder was changed, and is being put back like it was.

Here are some of the main fixes that are already in the new release in production:

        Continue reading "Web Mail 5.13 released March 5" » »

Close Web Mail 5.12 released 12/1512/15/06

From: Email Guy
Subject:       Web Mail 5.12 released 12/15
Date: December 15, 2006 10:02 AM
Permalink   |   Comment About This

You may notice a couple of changes in Web Mail today, as version 5.12 went live early this morning. It is a minor release with a couple of great new features, and a few bug fixes. Here's a list of what changed:

  • Protection Pack - You'll see a new link on the left side of Web Mail that lets you set up Anonymous Email Addresses. These act like an alias to your regular email address, so you don't ever have to give out your real address on web sites or when shopping online, and you'll keep a lot of spam out of your Inbox. Email sent to these addresses comes into your same mailbox but is conveniently sorted into its own folder by address. You can even write new messages using this as your return address, and your real address is completely hidden from the recipient. You can have up to 10 of these active at a time, delete them whenever you want, and get more whenever you need them.

  • Get More Anonymous Email Addresses - although we have had the AEA feature available on the main EarthLink web site for a few months now, you could not get more after you deleted your first batch. Now you can. Once you have signed up for AEA, just click the Protection Pack link to manage your addresses or add more.

  • International character support - now you can read and write email in any language, and use any special characters you like. This includes messages, preferences like your From name, vacation messages, and your signature. Web Mail will let you enter any characters or language that your computer is set up for, and will properly view and reply to non-English messages you receive. Before this change, everything had to be plain ASCII (basically just what you see on an American keyboard). There are still a couple of kinks in the spamBlocker auto-reply that will be fixed in January, so keep that one in English for now or your recipient may get a garbled message. Everything else should be working.
  • Fixed this bug.

  • Fixed an issue that was causing Address Book groups to be lost when syncing the Total Access Mailbox to the online Address Book.
Look for another release in early 2007 that will fix a lot of outstanding bugs and add a great new interface. More on that later.

Close Web Mail 5.11.2 released 11/311/03/06

From: Email Guy
Subject:       Web Mail 5.11.2 released 11/3
Date: November 3, 2006 9:37 AM
Permalink   |   Comment About This

Version 5.11.2 was released in the wee hours this morning. This is a maintenance release that has some significant improvements, and a lot of bug fixes. If you find that any bug fix listed below still happens to you, please report it here as a comment and we'll see it. We have some other exciting releases coming up that will be described in the Plans category. Here is a list of most of the changes in this release:

  • Color & Graphics compose mode (html messages) should now work on most browsers except Safari. Up to now it only worked on Internet Explorer. You should see a new toolbar in the compose view. Safari will be added soon.

  • Spell-check should now work on html messages as well as plain text messages.
  • Spell-check should now work on most browsers.

  • The Allowed Sender Request form (when you use spamBlocker on High) now has an audio CAPTCHA option for visually impaired users that can't read the image CAPTCHA (human verification). At the moment it only works with some audio configurations. It will be enhanced in the next round.
  • The problem with the Back button having to be clicked three times is fixed.
  • The address autocomplete feature now has a loading indicator for large address books, so on the first compose of a session you will know when it is still loading.
  • The bug that caused autocomplete to fail if you had a contact name containing an apostrophe, is fixed.
  • Support for 800x600 displays is fixed so that you don't have to scroll the main window horizontally.
  • All banner ads now load last after all other content, so they should never cause a delay. All features are usable before the banners load.
  • Seaching for a word in the To header now includes the CC and BCC headers too.
  • The bug with a long CC line causing the page to expand horizontally is fixed.
  • The bug where the selected message in preview mode was not highlighted is fixed.
  • Certain special characters (including % and !) that are supposed to be allowed in email addresses, are now supported.
  • Various minor bugs in the Address Book were fixed.
  • Fixed the bug that caused an error when sending, "Due to a problem with your browser, your message cannot be sent. It has been saved in the Drafts folder." This was an incompatibility with users running Norton Security.
  • The forwarding preference now allows setting up to 10 forward addresses.
Please check the Bugs section for information on some other outstanding problems we are working on, and check Plans for other new things on the horizon.

This release also added support for a new Address Book backend that will be coming up soon, enhancing the functionality of our Address Book. More on that later.